There are no sharp knives or a dish drying towel. But never the less it is very comfortable and the benefit of a washing machine is great. Very central

Terrible - never book. Worst stay

Was really looking forward to our stay in London last weekend in the so called “Elegant” studio Flat……(the one with ladder to mezzanine area!)….…It was I can safely say so far from that description and was the worst place we have ever stayed!!!! AVOID at all costs. It was awful, dirty, sofabed ripped and stained, everything needs a good clean, dangerous looking socket - old shampoo bottle left in the shower by previous person. Shower was grimy and hadn't been cleaned either….. toilet flush button broken, toilet hadn't been cleaned in a while - bowl was stained and had brown bits floating in it…..brown water leak on the bathroom floor, hair and dust everywhere. Old dirty appliances. All very dingy and not at all elegant Beware!! Totally needs an update and wasnt even that cheap - safe to say we didnt stay the night - we were only in the flat for 20mins and moved to Best Western Mornington Crescent which was cheaper and much better!! Customer service has been shocking too - was looking to get a refund as it was nothing like it was sold to be via Hotels.com!! DO NOT STAY HERE - Management have refused to refund despite all the issues they are absolute cowboys and are totally taking you for a ride!! Will be contacting Hotels.com to get the listing amended/removed - so shocking how these types lf places can still be marketed!

Beautiful location WiFi wasn’t very strong TV didn’t work at all for any channels Hallway leading to room was quite dark Outside terrace was pleasant

It was a great location.. easy Portobello and bus access

Location is great.. hopper they get to redo the hallway carpet, bathrooms.. but great location

The first room I had was awful, it was old, tired and not very clean and the bedding was cheap and nasty with tiny pillows. They moved me to another room and the radiator wasn’t working no toilet paper and flys in there plus terrible smell from sink that was blocked

Very neglected, the photos in the listing must have been taken 10 years ago - it looks nothing like it!

Quarto horrível. Escada íngreme e perigosa, principalmente para idosos, para acesso à cama de casal na parte de cima. Teto muito baixo, obrigando a andar curvado. (ver fotos) Na parte de baixo um sofá cama de casal péssimo. Nós éramos em 4 pessoas, sendo 3 idosos. Só tinha louça para 3 pessoas. Pedimos a troca do quarto, mas não conseguimos. Tentaram nos cobrar um valor que já tinha sido pago, mas depois se resolveu. Limpeza precária, banheiro pequeno, velho e fedorento. A descrição no Hotel.com não corresponde à realidade. A localização é excelente com transportes públicos perto. Não indico a ninguém esse hotel.

Bon rapport qualité prix. Des choses cependant à améliorer. L'immeuble n'est pas dans un très bon état d'entretien. Toilettes sales et l'eau coulait très lentement dans le lavabo. Pas de double vitrage. Le chauffage d'appoint ne suffisait pas assez. Pas de couette supplémentaire.

The building is rather tired, but the bed was clean and comfortable.

Basic accommodation in need of significant repaint and repairs. But if looking for cheap overnight place to sleep then fits the bill. Good responsive host

One main thing that could of been provided was toilet paper I brought everything else but that as assumed it would be provided with the room even 1 roll.

Picture looks lovely and cozy, unfortunately it was old and dingy. Bathroom, you could not even move much and no exhaust fan inside the bathroom/toilet. Felt uncomfortable to sleep in a black sofa bed that when we moved the bed it was awful dusty and dirty. I hope they will fix and do major renovation and cleaning of this unit for their future client comfort .

Great over night bolt hold, after an amazing AC/DC Wembley Stadium gig !

After we've fully paid,we have been promised by the support staff to receive the check in details in the morning on the day of our arrival,eventually all the info had been sent to us 30 minutes before the check in after we had to make few chasing telephone calls.The property was not very welcoming,old and rough staircase, which could be easily improved by a bit of effort. The room was clean and tiny, just enough for a couple for one night. The bathroom was clean, but had a bad smell and again with bit of effort, the impression could be different. We found the kitchen corner with hob, oven and big fridge absolutely unnecessary for the size of the room. There was a little balcony attached to the room / access though the window/ it was full of rubbish, cans and cigarette' ends. Looks like the owner is really relaxed about it all. Overall we had a great time in London,thanks to the event we attended.

The aparthotel is a great concept but poorly managed after check in issues we had a good room in a great location however the issues at check in were not acceptable. Arriving in the evening off an international flights got to an unclean room beds unmade place not cleaned unwashed bedding and towels from the previous guest . Issue took 3 hrs to resolve after which we were relocated to a good room the location was excellent

I stayed in flat N3 for one night as I was in London on business. The flat is a centrally located, small studio flat, with a double bed that was very comfortable. Sheets and pillows and a very snuggly blanket were provided. The kitchenette was simple - has a fridge and a microwave plus some cutlery, bowls etc and was perfect for my needs. The bathroom is also small but again very clean and the shower was good, towels were provided, along with toilet paper and soaps. The host was slow in sending me checking in details and I did have to go through Hotels.com to get them to contact me, but when they did they were friendly and helpful and the instructions provided were very easy to follow and I had no problems finding the place - check in is via a lock box so easy to use. There is a TV which has satellite channels, but the reception was a little hit and miss, but for me that wasn't an issue. There are double doors out into a small garden, which looked very pleasant. The flat was a little cold, it is a basement flat, but there were heaters and fan provided - and that snuggly blanket was lovely. Initially I was worried from other reviews the place wasn't real, but it is real and it's nice, you just might need to chase for the check in details 24 hours before you get there. I would stay again if I was in London for business as the location is nice and central and the price was reasonable.

Llegue al alojamiento y no había nadie para atender, no me mandaron correo con las indicaciones para entrar, nunca estuve informado de nada. Muy mala experiencia

No contact. Number unreachable. Stranded in London with a small child after check-in details were not communicated. Booked weeks in advance. Appalling from the hotel and Expedia.