Extremely disappointing stay.
When we arrived, our room was shockingly dirty. There was hair, dust, makeup, glitter, toothpaste residue, fingerprints everywhere, dirt all over the shower, and stains on the walls. The room was so dirty that some of our clothes were ruined.
We asked for another room, but the hotel said they could not move us. They also failed to clean the room properly that day. The following day, they promised to do a thorough cleaning, but when we returned, it was obvious that they still had not cleaned it properly.
We even asked a receptionist to come to our room. She wiped one of the dirty areas with a cloth, and the dirt came off immediately. That alone showed how little effort had been made to clean the room before.
There were also dead insects on the walls, which made the room even more unpleasant.
Despite all of this, the hotel refused to move us to another room or provide reasonable compensation. They only refunded 50% of the first night's stay, which was completely inadequate considering the condition of the room and the inconvenience we experienced.
I would not recommend this hotel. Cleanliness should be a basic standard, and the way our complaints were handled was very disappointing.