综合评分和评论 Grand Hyatt Kunming

Superb service! Spacious, clean, and well designed bathroom!

Grand Hyatt has a distinctive design to its architecture. Service from Suzanna was excellent. However, when we booked the guestroom, we used the AI Chat to enquire about a rollaway bed and was informed that it’d be inclusive in the room rate. It was not!! When we brought this up, front desk disclaimed it without even checking. Such miscommunications would not have happened if we were talking to a human and not a chatbot. It wasn’t a good experience. I think Hotels.com should take responsibility for such miscommunications. I have thoughts of not booking via Hotels.com once I’ve made full use of my rewards points.

Leo Walter They are very nice and caring. And made best arrangement to meet our requirements. Very much appreciated

Everything was perfect and comfortable, and the worker sami was very kind and helpful with everything I needed