On a pas du tomber au bon moment, restaurant fermé, idem pour le bar, direction Interlaken (15 minutes) pour trouver a manger car pas de solution a proximité. Obligé de courir après une des rares personnes présentes pour pouvoir prendre une bière. Rien, lors de la réservation ne mentionnait ces point malgré les multiples messages envoyés par l'hôtel. Hôtel vieillissant, une bonne rénovation et entretien (intérieur/extérieur) ferait beaucoup de bien car il y a du potentiel. La chambre était propre. La salle de bain un peu vétuste, notamment la douche. Les transats sur le balcon étaient en fin de vie. Par contre, les chambres côté lac ont une vue magnifique!

Instead of staying in busy Interlaken, I decided to treat the family to Beatenberg Resort and Spa, which looks amazing on website. Sadly, the website must be AI generated or 20 years old. Pros: staff were friendly, though I only saw two, at separate times. The hotel is clean, for the most part, but our bathroom had a very unpleasant odour and we literally had to ‘mouth breathe’ or feel nauseous. The views of the Alps from back of hotel are spectacular. Cons: Hotel Restaurant is closed for renovations, though there are no renovations visible. This was major problem since the few other local restaurants were full, and we had to bus back to Interlaken for food. This was not evident on booking hotel, and we were not notified. Hotel Bar does not exist, albeit listed on website. Pool table does not exist. Breakfast buffet was very poor quality. This is posted as 4 star hotel so is unacceptable. Eggs were greenish, and foul smelling. There were cold chicken nuggets (yes, chicken nuggets for breakfast) and some other items but the only thing we would eat was croissant and an apple. There is an instant coffee machine. Grounds are neglected. On website there are pics of a wedding ceremony on back grounds. I can only assume this is AI generated. All of the listed ‘activities’ refer to things that can be booked in Interlaken, not at hotel. Ultimately, this was our only mistake in Switzerland so we didnt let it ruin our trip.. However, for 1000 CHF/night stay we feel robbed.

Split feelings about this hotel. What really stands out about this hotel is the location, cleanliness, and the view/atmosphere from the lake facing balcony. It's truly unique and extremely enjoyable and relaxing. Now the not so good parts: - breakfast from 7-10 only, and is kinda mid - half the time nobody present at front desk to help or answer the phone - Spa is basically a small 2-person sauna. No jacuzzi or steak room or anything else - Spa is open only from 5-8pm!! - Gym was closed, had to get help from front desk to open it for me. In summary: it felt great being in my room balcony, but it felt difficult getting any service inside the hotel otherwise. If you're looking for a "Resort & Spa" like the name suggests, avoid this place. Otherwise, go for a lake giew room you'll really enjoy it.

Staff was so friendly and amazing. Pictures a bit deceiving from the actual resort

Menos do que esperado! Hotel não condiz com o site. Não tem resort, nem spa. Falta manutenção

m

Heryer örümcek ağı, odalar ürkütücü, muhatap yok, odalarda su yok, klima yok. WC kapıları elinde kalıyor, ışıklar pırpır ediyor, yastıklar berbat.. kahvaltı inanılmaz berbat. Sakın İsviçre tatilinizi bu otelde kalarak berbat etmeyiniz

La vue est extraordinaire

As someone who stays in 100’s of hotel world wide a year. I don’t know where to start with this one. So let’s start with the positives. The staff were friendly but scare, the view was amazing and the parking was free. Thats its. None of the amenities listed were available or open. So no bar, no restaurant , no hot tub , no pool. As a couple we booked a double room and ended up in two single beds partitioned by half a wooden wall. Hardly romantic. We shared one fan for the two areas on a very hot day. While the pictures might be accurate circa maybe 1980 it does not reflect the current state of the premises now which has seen better days and feels run down and neglected. It is listed as a 4 start hotel with pricing reflected at the higher end that I would expect for a proper 4 start hotel but this establishment should be more accurately listed as a 2/3 star rating and a much lower price. It was terrible value for money and I would never stay here again. I will say the staff did their best to help with the limited resources available but you could tell they were embarrassed.

Dos funcionários

Reservei um quarto com cama queen, mas qndo cheguei no quarto me forneceram duas camas de solteiro. Café da manhã com pouca opção , não pude acessar nenhuma das opções como academia, sala de jogos e piscina que tinha mencionado no aplicativo, e a maioria das imagens q estão no aplicativo não são realmente as imagens do ambiente . Enfim não tive uma boa experiência com o hotel

Great view from the restaurant

I arrived at 1:15pm but the reception was empty. There was a sign saying "Our team is currently assisting guests throughout the hotel. Please contact us by phone at: +41... We will be with you shortly. When I called the number, the phone behind the empty reception desk started ringing. I then called the main number of the hotel which was also forwarded to the mobile phone laying behind the desk. After more than an hour, a female staff member came back, obviously not from "assisting guests" but rather from a nap asking me what I need. I told her that I would like to check in. Her first answer was: Not possible before 3pm. Because she realized that I must have been waiting for quite some time, she still checked me in. When I told her, that I tried calling the number shown on the reception desk but it only rang just behind it, she only said - "Yes, I know". No "sorry", nothing. I checked all the mails / reservation again and it doesn't say anything about check-in time, in contrary, I received an email the day before arrival for "fast-check-in" which I filled out and even there, it didn't mention 3pm. The room was tiny. The bed was clearly not for an adult. The breakfast was poor, buffet dirty, the whole building wasn't maintained properly for years and therefore it was absolutely not worth the money. My hypothesis is that they only serve non-local guests and are not dependent on guests coming back. That's why they just optimize their margins but not the guest experience.

I had a wonderful stay at this hotel and would gladly return.

We loved everything about our stay, start from check in till check out. Postbus 101 from interlaken west station straight drops & picks you to & from the door step of the hotel. Staff Melisa was great who checked us in and did the best she could to make our stay comfortable. Thank you! Cruz, helped me to get into the GYM early and made sure I get my gym access early mornings before the gym opening hours. Thank you! BF area is wide with lovely view, reasonable BF choices. Everything about our stay is memorable and encouraged us to stay here in future. If you want to enjoy peace, quiet, relaxing stay, Beatenberg hotel & spa is a great choice. Danke…Merci… Grazie… Grazia

Das Hotel ist nicht besonde

Front desk staff was very helpful and the balcony view was incredible!

Very nice location, very nice view…

Excelente atendimento! Tudo lindíssimo, vista do quarto incrível, café da manhã bem variado. Recepção muito prestativa.

Good staff, clean rooms best view