The room had fleas (probably came from their old carpet) and we felt extremely itchy after spending a night there. When we checked in we were told our room was not ready yet and we just leave our luggages at the restaurant with a huge window that our luggages are clearly visible from outside. That made us feel unsafe. My friend had a broken leg and the man at the front desk refused to help us with our luggages. While I understand he was not obliged to help us, he can better replace his disdain look and his firm refusal with a warm apology or something better. The only credit goes to the cleaning lady who immediately came to us when she saw us struggle with our luggages. Will never return again
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Lynne
双人入住
10.0
/10
评论于 36几周前
Hotels.com verified review
Helpful.friendly people
Vicki
休闲 双人入住
10.0
/10
评论于 38几周前
Expedia Group verified review
This hotel was very refreshing after a terrible stay in Marseille. The room was clean and reasonably sized and the bathroom looked newly remodeled. Madame at the desk was very friendly. We booked this because we were boarding a river cruise the next day and the hotel was right next to the quai- very convenient for moving our luggage. Arles is a delightful town and the Old Town area is right next to the hotel. There were many dining options and we enjoyed walking around and finding the Van Gogh easels. Highly recommend this hotel.
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Joanne
双人入住
8.0
/10
评论于 39几周前
Hotels.com verified review
The Regence is an older hotel just inside the walls of old Arles near the quay. The location is excellent, we could walk everywhere. The hotel is renovated inside, however there is no lift. Our room was spacious and the large double bed comfortable. The window opened easily for fresh air and there was no need for the aircon.
Our hosts were welcoming and very helpful. The breakfast offered convenience and very good value. Recommended for those with no mobility issues.
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Cathy
休闲
10.0
/10
评论于 43几周前
Expedia Group verified review
The property was beautiful and very clean.
Henry
休闲
10.0
/10
评论于 45几周前
Expedia Group verified review
Very good location, in the middle of everything and right next to the river.
Sara Marie
休闲
10.0
/10
评论于 47几周前
Expedia Group verified review
The owners/the folks that work there are fantastic and so kind. The room was beautiful, clean, and comfortable.
Breakfast was a delicious and generous selection. Also, the view of the water is stunning. I will 100% be booking here again!
Masaya
休闲
4.0
/10
评论于 53几周前
Expedia Group verified review
I don’t clearly present my clear impression. But people were may be good.
Very good hotel for its star rating. Clean, good decor and facilities. Good shower and effective air-conditioning. Conveniently placed between the railway station and the amphitheatre. Our room had a view of the Rhone. No lift so don't stay here if limited mobility but not a problem for us. Good value.
Sylvie
休闲
10.0
/10
评论于 57几周前
Expedia Group verified review
Hôtel très bien situé, près de la gare et des sites à visiter.
Personnel très sympathique, de l'accueil au départ. Literie très confortable.
Claude
商业
10.0
/10
评论于 59几周前
Expedia Group verified review
Un accueil chaleureux et efficace en arrivant, une decoration soignee, une literie confortable, un petit dejeuner top et des proprietaires aux petits soins ! Bref un agreable sejour
Frédéric
双人入住
10.0
/10
评论于 61几周前
Hotels.com verified review
Excellent accueil hotel calme et très propre literie confortable il y tout ce qu il faut Pour passer un très bon séjour avec des conseils avisés pour visiter Arles et ses monuments on se sent tout de suite a l' aise et c est très appréciable et agréable !
Merci pour tout et bonne continuation
Keith
休闲 家庭
10.0
/10
评论于 64几周前
Expedia Group verified review
Excellent and friendly greeting and service. Had help with luggage carrying 2 suitcases up 2 flights of stairs.
Breakfast for 12 Euro pp was ample and delicious
Note though, if you use a Sleep Ap machine, you will need an extension cord as there is only 1 PowerPoint in room and is not near the bed.
Would highly recommend this delightful boutique style hotel.
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Francisco J
双人入住
8.0
/10
评论于 92几周前
Hotels.com verified review
Llegamos en la noche y el check in fue rápido y amable. Nuestra habitación tenía vista al río ródano. El hotel es muy limpio y con muy buen baño y regadera. La habitación austera pero suficiente si solo la usas, como nosotros, para dormir.
Tim
8.0
/10
评论于 93几周前
Expedia Group verified review
Nice place considering the cost. Good value.
Donald
双人入住
6.0
/10
评论于 96几周前
Hotels.com verified review
The room was fairly nice with a nice view of the Rhône river The biggest complaint is having only two electrical outlets in the room and none in the bathroom save for a 220 volt outlet for a hair dryer which was unnecessary since there was a built in hail dryer available. However, that dryer’s handle got extremely hot and unable to hold after only a few minutes. No elevator in the hotel either.
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Krista
休闲 双人入住
10.0
/10
评论于 98几周前
Expedia Group verified review
Absolutely lovely. Right on the waterfront, 10 min walk from train station. Perfectly placed to do the full historical walk of the town. The front desk gent was wonderful.
Totally recommend.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia