A bit dusty. Left a stuff but cannot get in touch with the host

Really nice room, fresh and clean, great location with parking nearby, easy process to gain access. bed eas comfoftable, bedding was nice and fresh and bathroom amd towels were really good.

This is not a hotel; it is some really nice rooms for rent. You get a code for the doors and never see any people. Once going in, you just see a few rooms downstairs and 3 rooms upstairs. If you cannot carry your bags up a flight of stairs make sure you request a room downstairs. The rooms were very clean and very large. It was very quiet and I got lots of rest. Across the street was a grocery store to get anything you need. The Castle was a short walk (5 minutes) and plenty of places to eat by the Castle. From the Heathrow Airport you can take an Uber for $40 pound or take the Flightline 703 bus for $4 pound. The Flightline 703 picks up outside Terminal 5 and will drop you right at the Charles House. There is 23 stops but they go very quickly and have space for your luggage.

My husband and I stayed at Charles House in Windsor in September. The positives were that it was close to the train station and Windsor Castle. The negatives: on arrival, after a long day of walking on the Thames Path we were upset to discover that the room hadn't been cleaned. The bed was unmade, dirty towels littered the floor, the garbage was full, there were dirty dishes on the table, and lots of hairs in the shower. No one answered my telephone call but they did text back and I explained the problem. It took about ninety minutes to learn that no one was available to clean and then we were given the wrong code for the cleaner's room. Finally we got access to the cleaner's room and we cleaned the room ourselves, carrying all the clean items we needed upstairs and all the dirty items back downstairs. We were offered a refund on our first night's stay but after texting back and forth for almost a month, we have not received this refund. We had hiked a long stretch of the Thames Path and ended our journey in Windsor. The experience at Charles House ruined the end of our trip. Expedia For TD did reimburse me for a portion of our first night's stay which was very decent of them but Charles House behaved quite dishonourably. I will not stay at a place with no one on site in the future.

Perfect location. Easy check in. Very spacious room. Bed was comfortable. Quite. Clean however pillows towels and carpet could do with renewing. Was as expected for price.

The room was hotter than hades. We couldnt sleep for crap. There was no air circulation whatsoever. No fan provided at bare minimum. We endured a miserable night.

Property was great but there was a fridge in the room that kept coming on and whirring all night so really hard to get to sleep and one of the windows didn't have curtains so again not great to sleep. I did raise these issues through Expedia but have heard nothing!

Exceeded my expectations, beautiful house and room (Harry) clean, bright, and spacious with very pretty furniture. The bed was super comfortable, slept wonderfully. The street is busy, with cars and people using it all night, nothing loud, just enough background noise to put you to sleep. The other guests were very quiet, only heard a family coming in at 9 and another one leaving at 7:30. Super location, 10 minutes walk from the castle and with a parking lot 50 yards away. Another plus is the Co-op corner store right across the street. I loved it and will definitely use it if I come to Windsor again.

The room is a bit smaller than appears in the pictures. Also, only tea in the room ie. No coffee

Easy to book, to access and a worry free stay

Easy to access by personal door code. Great location for walking to the riverside and the castle

Good location, clean and as described

We reserved 2 rooms, one was dirty (hadn't been cleaned after the last guest), no one was available to take care of it. We waited about 3 hours to be told we could have access to another room that was half the size. We did not get a credit for the change in rooms. All rooms are very dated and run down. Location was fine, very quiet but a bit of a walk to town (far more than 5 minutes).

Great location for easy walk to train station , buses & center of Windsor . Good communication and comfortable room with tea coffee & a fridge in room .

Really good experience, the hotel was in the perfect location. Room was clean and bright

The people who run Charles House are so helpful and kind. The check-in process could not be easier and the whole experience is very positive and great value.

Very comfortable and good value for expensive Windsor.

Our 2 night stay in William was just what we needed...an extremely comfy bed, constant hot water and a great location. ..river, castle and shops all within easy walking distance. The door code check-in was very convenient and gave flexibility and accessibility at all times.

Great location for the price. The whole town is walkable, but groceries store across the street.

This was an unusual property - there is no front desk or people there to check you in. It’s also an inconvenient walk from the town center, crossing busy streets.