The place was a bit shabby but not beyond what I was expecting. The bathroom was moist for most of the time and I don't think the bathroom fan was working as intended. The toilet seat fell off multiple times during use. The lobby looked like it was in a frozen state of renovation with a ladder in the stairway and a couch that looked like it had been moved out of a room and just left there. The room felt somewhat cozy though and the stay wasn't terrible.

The toilet was stained brown, very off-putting. The apartment was clean enough but the corridors were filthy.

Arrived at the check-in time. Got in with assistance of another resident. No staff around. Hallway dirty, cluttered with broken furniture etc. Felt like temporary accommodation for homeless people. Lots of stairs, with no lift (you want to be travelling light!) Room not cleaned since last used, and it wasn’t the room I booked. Felt duped. Customer service unresponsive via WhatsApp and Stayz app. Finally reached via Hotels.com. Got access 2hrs late after clean. Excuse given but could’ve been informed of ‘staff emergency’ multiple ways in advance. Not good enough. Bathroom literally in cupboard - extremely small. Anyone bigger than average will struggle to manoeuvre. Shower tray stained. Gross old toilet brush. Toilet flush and door lock broken. Had to use a chair against door for privacy. Walls scuffed ++ looks very tired. Cupboard doors filthy (but clean inside). Was very hot. No air con but fans (req 24/7) = limited plug points to charge phones etc. especially with group of 3. No lamps except floor lamp with EU plug! Useless. Asked for our food not to removed from room while cleaned. While food left in the fridge, unopened dry goods removed from the cupboard! Space for fire extinguisher but none there. No visible fire blanket or evidence of PAT tested appliances. Isn’t this a legal requirement in accommodation with cooking facilities? Plus points: Location / area. Fridge worked and kept stuff cold. Shower hot and good pressure. Looked better after a clean but avoid.

The mezzanine apartment concept is cool but is very small and on a hot day it gets super hot . No air conditioning and only a small window to the internal patio. Not enough ventilation. The worst point is the bathroom, is the smallest I've ever used, you barely can move around and the shower will leak water all over cause there is jot enoguht space. There is also a bad smell from the drain. I wish they showed pictures of the bathroon in advance but i guess they trying co cover for it. I did love the easiness of the check in but the bathroom and the heat for me killed the experience.

Categorically the worst place I have ever stayed in my life. It was hellish. Whatever you do DO NOT book this place. There was no air-conditioning even though it was advertised. Broken chair so only one of us could sit down at a time. The kitchen was stuck together with gaffer tape. It was as hot as a builders jockstrap. There was no soap we had to wash in the kitchen sink with washing up liquid because there was not a chance in hell that we were going to use the bathroom I mean what in God‘s name was that smell it was sickening oh and also a lovely touch was the black rubbish bag that was left outside our flat door. On the upside…… Oh hang on there wasn’t one.

You get what you pay for 3*

Crazy dirty room with damp flooring. Stuff left in the refrigerator; crazy small bathroom. AVOID THIS PLACE!!!

I have never stayed at a dirtier place in my life. The floors and walls are very dirty. There is mold and the furniture was old and dirty. We met the new owner and he was very nice. He said that they were about to renovate the whole place. We could hear people walk, talk and have sex. The shower had boiling hot water and the internet was bad

This is my first negative review of a property. Stayed 4 nights and regretted booking this property run by Stayz. I am pretty easy going but this property got on my nerves every day. Requested towels and were promised them 3 times but they never showed up. 4 days and only 2 bath towels total for 2 people during the entire stay. The property is run down and the pictures do not reflect the actual unit at all. Very, very small and the bathroom even smaller. Could barely turn around or bend over to brush your teeth in the soup bowl-sized sink. The mattress curves like a boomerang and is as thin as camping foam. The unit is 3 floors above the ground level so if stairs are an issue, this is not the place for you. I have stayed in better hostels and paid half the price. I'm very disappointed that hotels.com even includes a property like this in their offerings. The only positive about this property is where it is located. Great neighbourhood with easy access to 3 tube stops and great pubs, stores and restaurants close by. Overall. I strongly suggest avoiding this property and the company that runs it.

Everyone was fantastic. All of our concerns were addressed right away. Manager was lovely. Highly recommend.

I gave this property two stars because it was cheap and the location was convenient for us for a single night. Otherwise I wouldn't even bother to give one star, it's totally run down and neglected, needs some serious refurbishment and tlc to make it welcoming.

There were several things that were wrong with the property on arrival but with it being London, and having stayed there many times before, i had some idea of what it would be like. We selsected this hotel for its location and price, as well as the pictures looking good. We were originally moved into a different building due to maintenance but then moved back to the one we booked. When we arrived to the right place, we had one chair for two people and one glass. This was fine and even though they contacted us to discuss any issues these were things we could live with for a few days. There were no knives or cutting boards, there was also no oven trays, rendering the oven out of action. This was just a stop over between Bournemouth and Greece for 4 nights which quickly became awful. The bathroom sink was blocked, i managed to unblock it eventually. The tap barely runs. You can not use it to wash your hands or beish your teeth. The shower is either warm and slow or boiling hot and jet like. The kitchen sink aasmt much better. Clean sponges were not provided, the bedding also appeared to have a blood stain. But once again. These were things that we were just putting up with whilst we were there for a few nights. Our last morning was the final straw. We had sat down to have breakfast and there were TWO COCKROACHES!! I have never gelt so disgusting and sick. I contacted expedia right away

Small room. and cockroaches. Too soft bed mat

Location is OK since its near Bayswater and Queensway train stations and also near restaurants and groceries which are all located at Queensway Road. Property however is very old and cramped for 4 people. Comfort room very small and not well maintained. Very difficult to reach out to owner in case u need anything. We stayed for 5 days and no housekeeping or at least refill of supplies during entire stay. No lift so u need to carry bags as you climb stairs. Good for backpackers only not for family with luggages.

Inadequate communication of entry code. Promised 24 hr notification not forthcoming. Had to phone Expedia service and wait for entry code. Room very small loft bedroom meant my 6 ft had to double over to fit under ceiling.

The hospitality and communication for this property was amazing and so above average. Everyone we spoke to was very kind and made us feel welcome, and they are also quick to message back should you have any inquiries. Our room was small but was no surprise for us, and I hate to say it could have been more clean. It was by no means disgusting and was still a safe place to be, but there was obvious mess in some parts, namely, hairs left around the washroom sink by the last guest. It was also incredibly hot, we stayed for a weekend that ended up being 24 degrees Celsius and since the bed is in a loft it got no circulation from the fan below. I was also hesitant to open the windows as we were on the ground floor and the windows did not have bars on them. Aside from these small hiccups, I would consider staying here again. Check in and entry via the keypad was easy and smooth.