When we arrived, we were given a studio room instead of the one-bedroom apartment I had booked. The receptionist told us to contact the booking platform. I reached out to the online customer service, and Mary Ann M. was assigned to assist me. However, she couldn’t reach the local property. It took forever to sort out the problem. I asked for a phone number to call because the online chat was too inefficient. She gave me a U.S. number, so I made an international call — but it turned out to be some sort of health care company trying to sell me medical services. It was a joke, and the receptionist couldn’t do anything about it. This whole process took about an hour. I even called that U.S. number twice, but the lady on the other end just kept talking nonstop like a robot, still trying to sell me health services. Then the receptionist gave me an U.K. number and asked me to pass it to Mary Ann so she could call, but Mary Ann said the line was busy. By that point, an hour had already passed, and I felt completely fooled. Finally, I called the U.K. number myself. I had to argue again with another representative who insisted that the booking was correct, claiming it was a one-bedroom apartment — but it was clearly a studio. The phone call went nowhere. Finally, Ken from the reception spoke directly with the lady on the phone. He had one spare one-bedroom apartment but just needed confirmation from Hotels.com. Fortunately, he finally sorted it out for me.

The two bedroom apartment was good. Sparsely furnished for such a big space, but that's fine. No air con so REALLY warm. After a couple of days with all the windows open, it became tolerable. The relationship between the owners and the front desk is strange. For example, there were no toilet rolls in the apartment - front desk gave as a couple as a favour, but said it's nothing to do with them, and we're meant to message about that kind of thing. At check out I mentioned that one of the windows doesn't close - he didn't seem too bothered, and it was hard to guess if he'd ever tell anyone about it. Communication from the owners was dire. They use the messaging facility on this site, but don't type anything, just attach HTML files containing the messages. On my phone, they appeared as dark grey text on a black background, making them near-impossible to read. I guess those messages would have been the route to information like the WiFi password, but I couldn't read the messages, so never found out.

Amazing apartment, only stayed one night for a concert at the stadium but couldn’t have been better! Perfect location for the stadium, super clean, easy check in and out, well stocked kitchen utensils- coffee, tea too, handy to have washing machine & dryer. Super place to stay.

Svårt att få kontakt med boendet innan ankomst men väl där så var människorna i receptionen så trevliga och välkomnande. Saknade AC i lägenheten med tanke på värmen som var. Termometern på väggen visade 27 grader inomhus och det gick inte att ändra på. I övrigt var det fantastiskt och vi är så så nöjda. Bra beläget och enkelt att ta sig hem efter en konsert, butiker och caféer i närheten och en väldigt hemtrevlig miljö runtom. Kändes tryggt

Good accommodation but limited amenity

Perfekt om du skall besöka Wembley. Rummet var rent och fräscht. Butik finns på Olympic way. Fanns både tvätt och diskmaskin. Tvål, schampo, balsam och bodylotion fanns. Saknade diskhandduk och information vart man skulle slänga soporna. För att öppna fönstren krävdes en nyckel som gick att låna i receptionen. Lugnt och tyst i huset. Kommer bo här igen när jag besöker Wembley.

the staff are very kind and polite. location is great, especially if you come for a show. outletmall and train are close by.

This is a good place to stay, peaceful and safe, but there's a couple of things which really spoil it - but they can be fixed! There was no dishwashing cloth or scourer to wipe the surfaces with and no tea towel, making keeping kitchen clean hard. The balcony door is heavy and there's nothing to keep it open apart from jamming a rolled up towel in the gap - It was hot so needed to do this, and propped it open with a big chair at one point!. There was also no key for the windows so couldn't open them! The duvet cover was also microfiber, which cannot be washed at 60 degrees, so not very hygienic for next guest, and not cool like cotton. There wasn't enough loo roll either. Basic stuff but really annoying if not attended to. As I'd also had to find the remote under the sofa cushion I left flagging the rest up. Sort these small but pertinent issues out and it's a fab place.

Lovely property, Would definitely stay there again .

The apartment was beautiful however it had a terrible stench. It smelled like a mixture of mold and sewage; the beds were also on the smaller side more fitting for one person. We had to purchase freshners and open the balcony door to lighten the smell. Besides that it was an ok experience

Really helpful concierge and a spacey clean apartment

The room is nice with good view. But the travelling time is during sunmer and no air con in the room, please consider

Overall satisfied with the stay. Bed was quite squeaky every time I turned on it, but not terrible. I rated communication 2 stars because while I was there the communication was good, but before I arrived I sent 2 emails and called 2 times and did not get the answer.

Next door to Wembley Stadium. Walkable distance to grocery, restaurants and underground train.

We were pleasantly surprised by the comfort and quality of the apartment. There was plenty of space and the two bathrooms were a major convenience. We would have appreciated if all the beds had sheets on them- we had to get the sheets from the closet and make the beds ourselves. But other than that, we were very pleased and would recommend the stay, especially to anyone attending an event at Wembley. It is literally a stone's throw away from the stadium.