Check in was too late due to staff un availability and the TV wasn’t working there is no internet connected and in the details TV wasn’t working mentioned as smart TV but when we try to use the apps like Netflix or youtube the TV wasn’t connecting first of all then we called the staff they said after 6pm no one will be available to assist but then after an hour the staff came and checked and said the Tv is not a smart TV and right now we cannot shift to other room as well. Worst experience. Wasted £100 for just sleeping, NO TV nothing!!

Good

The property is centered

It would be great to have more of the basic home appliances available in the house from the start, such as: broom, mop, iron table and some cleaning products. We had to call a member of staff more than once within a week.

Property was dirty, looks nothing like the pictures on display. Had to leave due to the cleanliness

Apartment was clean and tidy, had essentials for a couple of nights, kitchen sink plug missing and neither was a bowl supplied so unable to properly wash used crockery. Other than that all good, TV good size, furniture comfortable although the bedroom seemed sparse with only the bed a wardrobe and the ironing board

Stayed in the same apartment earlier this year and the oven they advertise is still missing/broken, there are still plugs missing to the kitchen sink and bath (luckily the shower is OK). Staff in reception are welcoming

Upon arrival we were given a completely different apartment to the one we had booked and the staff were less than helpful. Although on the surface the property looked clean as we started to unpack we noticed it was not at all clean, stained duvets, mould in fridge etc The beds are so narrow that you didn't dare move, and no control over other guests - those above us were partying until 4am!

No soap,shampoo in the toilet. Cleaning product was not sufficient for kitchen.Customer services was poor. Tough to find them. Front desk was always empty. Sofa bed was horrible. Other bed was ok.

Poor service

This property was decent. You can tell its been occupied regularly but it was well maintained. My only issue was the lack of communication prior to us staying and even upon arrival. We waited outside for a while before someone opened the door. The property wasn't cleaned before we got there and so we had to wait quite sometime for the cleaner to clean it. I do believe a deposit fee should have been highlighted in the description before anything as i was under the impression that my hotel fee was all i was paying until a few days before I got told otherwise. Other than that, we enjoyed our stay.

This property is good and decently furnished.

The apartment was clean and tidy but smaller than advertised. Check in was a nightmare but the location of the apartment is very good

Amazing service - easy to communicate and commute - very nice area , good food too

Was a very pleasant stay. Just would recommend making the locks on the main door more secure.

Good and clean to stay with family.

The Apartment is very modern and spacious, but due to no proper reception I had to wait about 30mins for someone to meet me and check me in, and the same happened when checking out. Also due to being close to high street had to deal with buses going past all day and night.

Positives- short walk from metro. 10mins. Close to restaurants and shops. Bathroom was decent with amenities. Negatives - No signage, easily missed if you arrive at night. Just a single small door. Nothing says ilford towers. No signage inside the place either. Need to call a number. Entrance passage and elevator had a consistent garbage smell. Rodent present in our apartment. On the 3rd floor. So that was not great at all. Beds very uncomfy. Aircon in room not working. Some staff friendly. Others not so much. If you are on a budget and don’t mind simple lodgings then it could be ok.

The stay was good, checked in very late but called the number in the email and was helped with the checking in process. The apartment had everything we needed and was tidy.

It was ok