Welcoming staff on arrival. Room required extra cleaning as a very dusty and dirty Air vents full of dust and disgusting. Spotlight above sink was not working and was not fixed despite asking staff to fix it. On-site Pub run out of fish and chips on a Friday night. Disappointed that on-site pub closed early on a Sunday. Large selection for breakfast. Ample parking and 15 minute drive into city Centre.

Very friendly staff good breakfast for £10 we were attending a function at Craxton Wood hotel which is a walk along a uneven grass verge next to a very busy road and takes 10mins walking slow We got a taxi back as after 12pm which was under £5

Room was actually nice size and the bed was very comfy, bathroom was fine, how ever very dusty everywhere, was cobwebs in all corners of the room, the towels weren't changed, we had to take some off the trolley, room wasn't cleaned at all during the 4 nights we stayed, coffee and tea station wasn't filled up, loo roll, nothing was topped up during our stay

Stayed with two young children we had a cot and sofa bed for them, room was clean and spacious and beds were comfy. Ideal location for the zoo 10-15 mins drive. Friendly staff and food in the pub downstairs was tasty and bouncy castle for kids was a bonus! Excellent value for money

Great location, stayed overnight. Room was clean but some of the furniture was a bit dated but the bed was so comfortable & very clean. Breakfast was poor, toast, pastries &cereal. No cooked breakfast Mon- Thursday which we didn't know till we got there. Think I would stay again due to it being handy for the motorways.

Lovely clean room really comfortable beds and very friendly staff. Food in restaurants delicious

Rooms were nice and clean. Free parking and great staff. Was late for dinner on the stardust but they still looked after me.

Good value for parking

Breakfast buffet was amazing and great value. The staff was very helpful, we had a great time and were central to everything

Easy to find, great parking. Room was clean, bed was comfortable. Needs more hooks in the bathroom and plug/charging points in thr main room. Continental breakfast was a bit sparse, although they did give me a poached egg. Staff were friendly.

Room nice and clean but noise from the fan was irritating as you cannot switch it off - also last time we stayed we ordered the meal deal of evening meal and breakfast but deal not available this time and no cooked breakfast Mon - Thurs. So we ate elsewhere for breakfasts and our 2nd night evening meal

Quiet hotel, soft close doors.lifts which helps with some disabilities. Staff were friendly and helpful.plenty of disabled parking.best hotel I stayed in during my Wales road trip. Only criticism was furniture in room was dusty.

Room is clean.Lots of parking.

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I was very pleasantly surprised by this hotel. I booked it for its reasonable price but it far exceeded expectations. We were visiting family in chester over Christmas, and there were no hotels available in the city centre, although this was a little far out the drive was very easy and quick parking was good and the hotel was clean and friendly. I would definitely stay again and recommend it to others.

Very clean and friendly staff

Clean and tidy. Pleasant staff. Very comfortable bed. Good based on price point for budget accommodation

Cannot fault the room or the service.

Great staff and smooth easy quick process.

Good value for money but do really need loo paper that you would expect to find in a public toilet?