We had reserved a Suzuki Jimny 4x4 well in advance, but on arrival were sent a last-minute photo of a completely different vehicle. Instead, we were given a downgraded semi-automatic car — not a 4x4 and not suitable for the island’s terrain — and told it would be provided “at the same price.” Given that 4x4 vehicles are significantly more expensive than standard cars, it felt unfair to be charged the same rate for a downgraded vehicle that did not match our confirmed booking.
The room lacked privacy, with the hot tub positioned directly outside our room. This made it difficult to relax comfortably, as there was little separation between private space and shared areas.
Staff are not knowledgable.
Communication around housekeeping was also very poor. For the first three days, I repeatedly asked when our room would be cleaned, but staff were unable to clearly explain what the housekeeping service involved or when it would take place. On one occasion, a staff member simply dropped off towels without cleaning. Using Google Translate, I explained that we would be leaving in five minutes so the room could be serviced as expected. However, we were later accused of saying we did not want housekeeping at all, which was simply untrue. This was another uncomfortable accusation and again reflected a lack of coordination and clarity between staff.
