Didn’t find the check in procedure online straight forward and it didn’t work as we kept getting ‘check in failed’. We were standing in the rain for around 30 mins. Difficult to find a tel no to call although the guy who answered gave us the info we needed to get in. There was no toilet paper in the room although there was a microwave, kettle, toaster etc! Somewhere to hang clothes would have been useful. Room was clean although bed was a small double.

Booked this property on a Saturday to stay that night turned up there was people staying there that told us we have to phone the hotel so get the PIN code to get in so we did only to be told over the phone that there was no rooms available due to renovation so we asked for a refund n we’ve not received any refund whatsoever !!!! Nothing to say on the website about renovations, scammers avoid!

Booked this property on a Saturday to stay that night turned up there was people staying there that told us we have to phone the hotel so get the PIN code to get in so we did only to be told over the phone that there was no rooms available due to renovation so we asked for a refund n we’ve not received any refund whatsoever !!!! Nothing to say on the website about renovations, scammers avoid!

Well situated, quiet, shops nearby and handy for the local history.

Good location in town. Easy access to walk the walls and see the site

Everything is with reach, It was all perfect

Yes

Just stopped for a night room is basic but comfortable.

Television doesn't work. Shower cubicle dirty. Room needs decorated. These are items a previous reviewer also highlighted so the owners obviously don't care about poor reviews.

cleanliness good,no hot water when we arived plus no heating and it was cold,next day limited hot water and still no heating.No means of getting anything sorted,tv picture kept breaking up remote batteries flat.Will not be making a return visit.

Ideally situated close to the centre of Berwick Upon Tweed. Excellent value for money. Compact room with small double bed, comfortable enough but a bit creaky. TV, Kettle and fridge in room aswell as a hairdryer. A few minor issues that could be improved upon are; TV is ok if you are connecting somwthing to it but the signal for the digital channels is terrible. There is no mirror next to plug sockets for styling hair etc. There are only 3 parking spaces and when we were there the first night, two large vehicles were taking up all three spaces. There is however free overnight oarking immediately across the road until 8am.

The shower was boiling, hot no capacity to add cold water so was forced to sit in the bath, dangerous maneuvering. Cold room with no heating. Futon bed uncomfortable. Utility room was dirty full of dirty dishes. I would not recommend it. Very disappointing.

no one around when checking in. we were ok in opening the room door but others had difficulty would have been happier if someone was on site

As soon as we walked through the door we noticed the peeling wallpaper on the walls! There were lots of stains on the walls and carpets. The place needs a thorough redecoration. Im really not happy that i paid nearly £200 for a night!

Perfectly placed and value for money for the four of us

room is a decent size and bathroom was clean and water pressure decent. just up from main shops, a few pubs and plenty of food options. esst walk to train. happily stay here again

The room is disgusting to say the least. Toilet ŵas clean. Overall the room requires alot of TLC. Carpet stained, walls peeling, tv not functional, when i called landlord ( 2 times) informing that tv is not functional. glasses we had to wash before using, on our second night an alarm went off making the alarm noise which went on even when we left and noone came near property making enquiries about fault. Front entrance door was rotten at bottom. Ill not go on certainly NOT recommend this to anyone.

On our 17 day trip, this was the most expensive room we had and the least value for money. A very disappointing end to our otherwise excellent trip.

Difficult to operate self check-in. Linen was clean but otherwise the room was not - filthy windows, mould in the shower. Handle inside the en suite was not fixed to the door so could not be used.

I would not recommend this place.