I had a great experience at AC Hotel by Marriott. I arrived around 19:00, and check-in was fast and smooth. The staff provided me with the room I booked without any issues. The room itself is spacious and well-maintained, with good amenities. If you need slippers or a toothbrush, just ask at the reception. The bed is very comfortable, and I slept soundly during my stay. The hotel’s location is excellent — right in downtown Ottawa, next to ByWard Market. There are plenty of dining options nearby, including McDonald’s, and the Rideau Center shopping mall is just a short walk away. Overall, I highly recommend this hotel for anyone visiting Ottawa.

非常高，超出预期。

The hotel was new and clean. Only real problem was the location. There are a lot of homeless people around. Otherwise close to byward market and parliament

L’hôtel est parfait mais le quartier n’est pas pour les enfants. Beaucoup trop de sans-abris. Moi-même j’étais craintive. C’est dommage car l’hôtel est très bien.

Beautiful room. Didn't anticipate for parking and there

Habitación muy limpia y en muy buen estado

There was a major construction on Friday from 11pm till Saturday 8am in front of the hotel Everyone knows the major construction is always planned! None of us can sleep all night and the noise was crazy. I told the manager you should cancel the booking when you know that construction ! I have a video of it and I will post it if I don’t get refund! The worst experience staying in a hotel.

Very nice hotel in a great location. The pool was a nice way to cool off.

The confort was good

Beautiful lobby and restaurant area. Rooms were modern and spotless. Fabulous gym and pool area. Walking distance to all the important tourist sights. good underground parking with easy access elevators

Very clean. Staff are nice! I think we should check before visiting Ottawa. I felt the location was not safe.

No microwave in roam but everything else was good

We booked a king room with a sofa bed through Expedia however, when we arrived at the hotel, our room did not have a sofa bed. They did not have any rollaway beds either. Our teenage son had to sleep in the king-size bed with us, which led to a terrible night sleep. Expedia needs to properly verify that their photographs match the description of the room and the hotel should have rollaway beds available in the event of something like this. Our stay was not great.

Very nice rooms, large, clean

Hotel was in a good location.

Great location. Close to tourist destinations. Room is clean and spacious. Staff are helpful and friendly.

manque d'espace de stationnement

Nice and convenient location from the conference centre.

Our stay at AC Hotel Ottawa was unfortunately disappointing. The biggest issue was that our room was not cleaned for two consecutive days. When we raised this with the front desk, we expected the staff to acknowledge the inconvenience and work with us to find a reasonable solution. Instead, we were met with a lack of empathy and very little willingness to help. Even after the manager became involved, the only compensation offered was Marriott Rewards points. As international visitors who rarely stay at Marriott hotels, this had little to no value for us. We explained this, but no alternative solution was offered. It left us feeling that resolving the issue and ensuring guest satisfaction was not a priority. Another disappointing aspect was that the staff repeatedly used the wrong pronouns when addressing us, even after we politely corrected them. Mistakes happen, but after being informed, we expected more care and respect. Perhaps this was simply due to a language barrier. Another example was when we asked about a sightseeing bus. The staff did not know what we meant and simply told us to “just Google it.” Overall, what disappointed us most was not only the housekeeping issue itself, but the way it was handled. Problems can occur at any hotel, but great customer service is about taking responsibility, showing genuine concern, and making guests feel valued. Unfortunately, we did not experience that here.

Great stay.