I had an extremely disappointing experience at this hotel from beginning to end.
Before my stay, I tried to cancel one night 48 hours in advance, but the hotel staff told me they couldn’t help because I booked through Expedia. I spent hours trying to reach Expedia by phone with no success, and the online system wouldn’t allow the cancellation either. So I ended up having to go to the hotel.
When I arrived, the room had no AC unit, and it was unbearably hot. I barely slept because the room was both overheated and extremely loud. The next morning, I asked the staff to fix the issue, and nothing was done.
On top of that, I later found out the hotel does not have a pool, which was one of the reasons I booked it. By then I was exhausted and frustrated.
Then, when I received my bill, I was shocked once again — I was charged in US dollars through Expedia even though I was absolutely sure I selected Canadian dollars when booking. This added an unexpected extra cost to an already terrible experience.
Overall, this was one of the worst hotel stays I’ve ever had. From the lack of support with my reservation to the uncomfortable room conditions, poor service, and unexpected billing, I would not stay here again.