Belen
双人入住
2.0
/10
评论于 13几周前
Expedia Group verified review
Our stay was extremely disappointing due to serious hygiene, food safety & service issues. We felt completely at the mercy of the staff rather than cared for as guests.
We repeatedly found insects in our food—ants, gnats, mosquitoes & beetle like bugs across multiple meals. I have a plethora of photo/video evidence. After sending dishes back the issue continued & staff denied responsibility. We eventually ate in the kitchen to inspect food immediately & still found insects in several dishes + ants crawling in the sugar containers.
The hygiene situation extended beyond food, with cockroaches, centipedes, ants & mosquitoes present in our room throughout the stay.
Service was consistently disorganized, with basic requests taking 40–90 minutes or being misunderstood entirely even though my husband is fluent in Malagasy, he lived on the main land for 3 years. We were told 3 dishes would be refunded due to contamination but were still charged. Our final bill also showed clear overcharges compared to our own records.
Access to the property was deceiving, it takes 1.5 hours to get to town. They didn’t mention the road is damaged. So you’re trapped unless you pay them for a long motorboat + tuk-tuk journey with a strict 5:30pm curfew that limits your day. Otherwise you’re stranded or have to pay to row a canoe in the dark for 45min.
I am currently pregnant & became seriously ill during this trip, testing positive for both E. coli & Giardia after a week of vomiting & diarrhea.
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