Rooms were very basic. There was only one curtain in the window which only has two hooks one at either end and it was torn and stained. Paid for the hotel when I booked it but I received a phone call from a foreign woman in the afternoon stating that I hadn’t paid and demanding to know what time I was arriving. When I told her that I paid online she checked and apologised, but her attitude upset me. When we arrived at 5 p.m. the door was locked and we had to telephone the number left taped to the main entrance. The woman’s husband came and let us in after a while. This hotel is very, very substandard. No breakfast or catering, no key to get in late at night, again we had to phone a mobile number at 11.30pm to get in. Just terrible. I had to struggle up stairs with my luggage while the foreign man strode ahead of me seeing me struggle but would not help me. No lounge for guests just nothing but empty rooms in the main reception area not welcoming at all!! Expedia you should be ashamed to have this run down property in your books as it’s not fit for habitation and should be closed down!

Força tenebrós, tot plegat. El recepcionista no el vam veure en cap moment de la nostra estada. Molt poc tracte. El que vàrem tenir fred i distant. No repetiria.

Not had a comfortable stay,sharing bathrooms, not very clean. Even though booked for 3 days have to leave after 2 days as don’t feel safe.

Beautiful Victorian 76 room property in a quiet and peaceful location in Forres. I assume the property is to be developed into a luxury hotel eventually but at the moment you can stay in it as it is. Clean, comfortable and excellent value.

Under renovering med potential att bli bra. Obemannad reception är ett minus. Möjlighet till frukostservering vore önskvärt, då det är en bit till restauranger.

Gorgeous building, friendly staff, great value.

Building is in disarray, with things left all over the place. No one was at the front desk. Towels were not changed and our room was not refreshed for our second night. I planned to use my credit card but was told the machine wasn’t working and I had to pay cash, but wasn’t given a receipt. (I was finally emailed a receipt a day later, after I insisted on one.) I never did received the change from my cash payment. It was all quite strange.

Terrible experience, nobody on reception when we arrived, had to call a number and a man said he would be 20 minutes. He turned up 90 minutes later. Very run down and in desperate need of a revamp

Property was completely unlocked and empty of people. Had to use posted number on unlocked door to contact an employee who showed up 15 minutes later. Was taken to a dirty unmade bedroom with old and mismatched furniture. Bathroom was 30 yards away with no toiletries and no mirror Water was luc warm. Carpet throughout the building was rhreadbare. After 20 minutes I decided to vacate the hotel due to watching a rat run down the hallway.

We had a very pleasant stay at the Cluny Hill hotel. It is simple and good for the price paid per night. We got a double bed private room with a shared toilet/bathroom to another separate room. Each bedroom also has their own sink which is nice. Towels, clean bed linen and a comfortable memory foam mattress. The Hotel was a public building before and you can tell by the usual British carpets, emergency fire doors etc. Just make sure to click the link for check-in, so that the receptionist knows what time you will arrive. Overall we’d highly recommend!

This is obviously a budget hotel now. The house itself was once a very grand house and it has a fascinating history for sure. The views are good and our room was basic and clean, as well as warm. The bed in our room (56) had not been put together properly though, so there was a metal ridge down the centre that was raised up too high and should have been placed lower. Our main issue though was that we heard loud voices at around 4am. Men were walking around the corridors of the hotel and talking loudly, They did not sound like residents. The hotel gives travellers a key to their bedroom door but it seems that the main entrance to the hotel is open 24/7. There is a person looking after the hotel but he does not sit at the reception. So it seemed to us that people were able to come into the hotel during the night via the main entrance and wander around. This was for us a pretty unpleasant experience and we did not feel safe. The hotel needs to ensure that the main entrance is lockable and that people feel safe.

Beautiful house currently under improvement but the facilities are perfectly good and clean. No food is available at present. Extremely good value.

OK property in process of renovation

Nice and clean rooms 👌 very friendly service

Una casa victoriana preciosa e inmensa con muy buena energía. Como un monasterio de paz en un entorno natural precioso.

The room was clean but the heating didn’t work. The nearby bathroom had dead wasps on the floor.

Very clean, very helpful staff. Slightly strange.environment. Old Findhorn retreat about 15 minutes walk from middle of Forres, almost a hundred rooms, but only two seemed occupied. Impression was refurbishment may be incomplete, but difficult to see it will ever have enough trade. Reception was unoccupied and accessible by mobile. It all worked, but not the typical hotel experience.

There was no heating in my room the staff tried to get it fixed but failed

The room was spotless and very comfortable. Obviously the Hotel is in transition. By and by rooms are being prepared to welcome guests. Only 11 rooms are available to book at this point. The price per room is unbelievably low. Especially since the electricity bill must be enormous. The hotel was overheated and lights were on in almost every hall, lounge and room and stayed on during the night. Heating as well as the lights. No consideration was given to the ecological impact.

There was no shower only a bath where there was no hot water no internet no tv no heat it was very cold and bed sheets were dirty