8.0
非常好
基于 7 条评论
清洁度

9.4

旅行者评论 Hausd - Soho

每页评论数
20
40
热门评论
Jackie
icon-双人入住
双人入住
8.0
/10
评论于 14几周前

Expedia Group verified review

Location and the dwelling itself can't fault it at all.. The issue I had was communication for check in. I received information to verify who I was. Then was email I would get details of checking in shortly. I emailed on the morning of travel to say I did not receive the email, got told it was sent nothing more. I asked if they could resend it again no answer. I email a few more times no response. Got to the location emailed again to state that I was there, yet again no response. I waited for twenty minutes no response, I call the number they hung up on me. I called again and a liverpudlian lady answer, helpful.. Put me through to housekeeping, told her the situation again reading from the crib sheet, you should receive the email... I didn't get the emailed that's the main point, I was getting annoyed as they didn't listen, in the end the email was sent again. I stood outside the property for over an hour waiting for them to respond. The communication was poor and no proper apology. I was left in the cold was not a pleasant start. It would of been nice if they had offered some compensation for the inconvenience of standing in the cold for 60 minutes.
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Sven-Erik
icon-朋友和家人 好友同行
朋友和家人 好友同行
8.0
/10
评论于 23几周前

Hotels.com verified review

Bra nok standard på leiligheten.
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每页评论数
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