Excellent experience with 2 kids ages 4 and 6. The lagoon is fairly shallow and the kids had a blast. Like others have states the beach is basically inaccessible but we didn't miss it with the lagoon. Lots for kids to do including a paid arcade, kids club is awesome, food is on the higher end for all inclusive but will definitely need salt / seasoning. Room cleaning and turndown were impeccable and room service was surprisingly quick. Definitely will return for a laid back experience. We had a concierge and he was extremely responsive. They also provide a daily schedule of activities to help plan your day. We ended up leaving the resort for an excursion on one of the days but definitely didn't feel like we needed to.

Everything was perfect. My family had an amazing time.

Loved it here

It was a great experience for our whole family!

Great place and great food.

Takin so long to check in and get the room ready. Room wasn’t clean still have foot print on it. Waited 1 hrs and still no1 come clean it. Also room have bugs and take like 2 hrs to get us to the new room.

7월에 가서 그런가 너무 덥고 습해요. 녹조가 꼈는지 바다에선 하수구 냄새가 강하가 올라와요 그래서 베란다 문을 열면 객실내 하수구 냄새가 진동하게됩니다 거기에 습기가 많아서 에어컨을 키지 않으면 바닥이 축축해서 미끄러울정도에요. 근데 이게 호텔문제가 아니라 자연문제라서.. 그거외에는 식사도 맛있었고 직원들도 굉장히 친절했습니다 특히 Personal Assistant Jin 이분이 매일 스케줄을 알려주시고 레스토랑 예약도 해주시고 문제가 생기면 다 도와주시고 비행기 시간에 마춰서 late checkout 도 미리 해주셔서 정말 아무 걱정없이 놀고올수있었어요 정말 감사합니다!! 바다빼곤 전부 최고인 리조트! 추천해요!

Salt water pool can only use less than half. If you want to go on other side (inflatable side) you need life jacket which you need to reserve a time slot. Said time slot is only 20 min. Rented a cabana 5 days. Was never informed cost of cabana is a credit that can be used to purchase alcohol (bottle). If you don’t use it you lose it pretty much. Golf course we booked through hotel paid $400/person which states food and drink included. Arrived to course there were breads came back after front 9 and no food in sight place look abandoned. Finished back 9 and still no food. Had to go all day with food until we got back to resort. This resort is in Cancun and entrance is less than pleasing almost feels like you’re going through the back door of building. No restaurants outside for outside seating everything indoors. Gym was nice but not nearly big enough to accommodate all guests. Very busy. If you don’t like hectic loud and crowded places avoid the buffet, enter off ordering room service. Wouldn’t come here again.

It was a great property. Beach is an issue but so is all of cancun with the sargassum. Rest is amazing.

Me encanto la propiedad , lo que mas ne encanto fue la elegsncia que tienen y la decoracion del hotel , y tienen un olor muy rico por todo el edicicio y lo que menos me gusto para mi gusto personal es que estaba flojo de actividades .

Enjoyed our stay!

Staff went above and beyond. Very clean. Kid friendly, bowling, laser tag arcade. Good and drinks great! Love it here

La alberca estaría excelente si la limpiaran de vasos y latas vacías del día anterior.. todo lo demás excelente

Clean rooms good food and great service but the beach is not clean and smells bad

Pools, foods

El hotel es muu gande buenas piscinas el olor del mar es HORRIBLE. Pero lo peor es la comida muy mala y los restaurantes buffets solo hay en u extremo del hote hay que caminar 1 km si estas en la torre norte muy escasos y repetitivos. Llega al punto donde no abastecen nuevamente de comida. Area de bebidad gaseosas en lata no dan vasos con hielo. Las bebidas alcoholicas de buenas marcas aunque tego duda que rellenen las botellas con licor de menor calidad. El entretenimiento muy malo en las piscinas. Y todo lo demas para los niños es pagado y caro. Los creditos del hotel son una burla no sirven para nada. El SPA esta en remodelacion y es u desastre. El gimnasio es bueno!

Everything perfect

The hotel was was really clean the food was okay. The restaurant food portion is really small. The huge property smells like the beach put the smelly smell. Definitely book through hotels.com you receive credits that you would to pay for bowling, escape room, golf, baseball, spa, & laser tags to our extra fees but through hotel you only pay 30%. A lot of walking through the hotel can stress that enough 😭! Very close to the airport. Believe it or not uber was actually good to get around in. Please bring cash can’t stress that enough either.

We were traveling with family and kids. This resort is both exceptionally large (inside) and can feel small (family pool is really only swim option). The water park is geared toward younger kids. There is north and south wing of the building that is approx a kilometer in length. Our room was in the north end of the north building so walking to the main breakfast buffet can get your daily steps in. Our room was spacious enough. The beds were exceptionally soft. All rooms are ocean facing and a tub on the balcony but with the seaweed smell we didn’t spend any time on the balcony. There are lots of was to spend more money. The arcade cost us a lot of money with the kids. We also did the F1 simulator, bowling and batting cages which were also extra. There is a golf sim as well. There is a kids club that targets younger kids and a teen club for older which leaves 10 year olds a bit lost. The staff inside most restaurants was good but the family poolside staff was exceptional. The kids found that all of the evening activities were indoors and wishes there more outside. We’ve traveled to Cancun multiple times and while we enjoyed ourselves this resort doesn’t rank as a must return for us.

The suite and pools were fantastic. There is a pool option for everyone- beach like zero entry, calm, shallow and kid friendly, lively, swim up bar, etc. No shortage of options. Our Penthouse 2 bedroom corner suite couldn’t have been better. Staff were great and attentive. Kid’s club space and staff was amazing. Our kids loved it and gave us some down time without kids as a part of our stay, not an added cost - WOW. The beach was more for view than use as the seaweed across Cancun has become a big problem. That is why there are so many great pool options, that are saltwater too. The only thing that didn’t blow us away was food. It was plentiful but l felt like standard offerings and missed some of the things we look forward to with other resorts we’ve been to between offerings and flavors. Seemed like shrimp was the only seafood you could easily find for example. The stand-outs was the street taco stand that was available all the time (yum!) and the coffees in the morning. We’d come back for a family fun and relaxing trip, especially with kids! If we want a food focused trip, we’d probably look elsewhere.