really bad customer service, couldn´t help with a simple "no show" letter

El personal muy servicial y siempre dispuesto a ayudar, donde ir, como ir, e incluso te acercaban ellos. Y el servicio del aeropuerto excelente. Buen sitio para alojarse en Victoria Falls, sin grandes lujos pero cómodo y con un personal excepcional.

We had to cancel our trip the day before our planned travel date due to a medical emergency. Hotel would not give us a refund or move our stay. It is very disappointing

Sejour parfait. Chambre impeccable avec toutes les prestations indispensables, Personnel particulièrement attentionné et aimable et petit déjeuner et repas nickel. Dans la gamme d'hôtels de ce niveau (entre 150 et 180 dollars la nuit avec petit déjeuner) je n'en ai trouvé qu'un comparable l'hôtel Europa à la Paz Bolivie. Vraiment rien à redire

Overall the stay at this new hotel was great. The staff are all friendly and helpful, making the overall stay great. The staff are attentive and welcoming. Rooms are large and very neat. The complimentary shuttle to the airport was welcome. Hotel is about a 5min drive to Vic Falls. Would definitely recommend this hotel.