Great location, great staff !

The hotel floors were very clean ! They had a strict no smoking policy which we liked because of children and it’s hard to find clean air when smoking is common. But the staff were smoking inside everywhere so there was smoke and a strong smell. The bed was very very uncomfortable and most of all there was no buffet. We added on the half board and paid extra for it for buffet breakfast and dinner but there wasn’t a buffet at anytime. We were given an al la carte menu and still got a bill for 4,000 dinars at one meal for drinks (non alcoholic). The reception staff was rude about the bill and said it’s only the drinks from the machine or pitchers but there weren’t any. THERE WASNT A BUFFET. I’d like to also mention how horrible it looked to see one staff member of Asian decent working very hard cleaning the floors and keeping the entire hotel clean and constantly working while the remaining staff members were sitting around smoking.

Las habitaciones no son como las anuncian. Las camas no son del tamaño que muestran en la reservación y argumentan que todas las habitaciones son diferentes. No hay nada que hacer cerca, el shuttle para ir a esquiar solo sale a las 9am y regresa a las 4pm. El conductor del shuttle es grosero y le grita al personal del hotel y a los huéspedes. No limpian la habitación, solamente hacen las camas y ya. En general muy pobre la experiencia. Dejamos el hotel cuando aun quedaba una noche pagada por todo lo anterior.

.