如果放松也是一场比赛，那么这个地方绝对拔得头筹。

总体而言，房间和设施都很棒，我非常享受这次入住体验。然而，入住时的一个服务环节让我感到失望。我提前到达后询问是否可以提前入住，被告知房间正在准备中，准备好后会联系我。大约等了一个半小时后，我决定打电话询问，并非催促他们更新进度，只是因为之前被告知房间正在准备，所以想了解一下房间的状况。我也想确认一下他们是否记录了我的正确联系电话，因为我担心自己可能留错了。然而，对方并没有解决我的疑问，而是说：“我们还没联系你呢，对吧？那就等着吧。” 我完全理解房间还没准备好，等待也没问题。让我失望的是他们处理这件事的方式，感觉他们的回应很敷衍，而不是真正地提供帮助。在酒店行业，服务往往是客人印象最深刻的部分。无论酒店环境多么优美，服务质量都会对客人是否再次光顾起到至关重要的作用。我希望这些反馈能被酒店建设性地采纳，并作为进一步培训员工与客人沟通技巧的机会。尤其令人遗憾的是，酒店本身非常出色，我遇到的其他所有员工，包括门童，都热情友好、专业周到。这次经历并不能代表整个团队，但这却是我这次美好入住体验中唯一令人不快的瑕疵。

我们为了庆祝朋友的生日而选择入住这里，体验棒极了。房间宽敞，感觉非常豪华，而且极其舒适。工作人员热情友好，我们尤其喜欢迎宾饮品、酒店餐厅和日落酒吧。这里的日落景色真的美极了！如果您想远离都市喧嚣，寻找一处宁静祥和的度假胜地，我强烈推荐这里。

员工很友好。很喜欢这里的氛围。以后还会和家人一起来这里

房间空间宽敞，床铺舒适，但是，臭虫问题严重。我们在两个晚上被臭虫反复咬过，这大大影响了我们的入住体验。

staf hotel ramah makanan bfast enak

Very nice & peaceful ambience… swimming pool, game room & buffet breakfast not crowded although there were many check in guest. All were exceptional except the room bath towel were stained, smelly & not absorbent.

Wonderful stay. The breakfast team is wonderful with good service and putting heart to serve.

Nice and cozy place for a relaxing and quiet holiday. Highly recommended for those who need a relaxing break.

Best place to stay in penang!

All I can say of the resort is, awesome! We have a pleasant stay here. Will definitely come back again if we travel to Penang.

Everything in the hotel was good, however, our room light was not functioning, the shower head was spoiled, and the air conditioning was not cooling. Overall, the environment was fantastic and worth the stay.

We had a good 2 nights stay at the Lone Pine. The Deluxe Suite is a bit dated, but we love the boutique hotel vibes and privacy. We had dinner at the Bungalow, the food was ok, nothing to spectacular. Staff attention was good. Breakfast buffet choices were limited but satisfactory. Lots of activities are available around the hotel if you are adventurous. We had massages at the beach.

Great hotel. Great view. Great selection of breakfast. Very clean. Friendly staff. I will come again.

Great hotel. Great view. Great selection of breakfast. Very clean. A perfect gate away.

Kids friendly pool. Welcoming front desk staff during check-in.

Service sangat teruk! Layanan reception sangat teruk. I terpaksa tunggu lebih dari sejam semata2 untuk dorang confirmkan booking i. I yang terpaksa call agent untuk confirmkan booking. Reception langsung tak membantu!

Hotel yang sangat cantik, lain daripada yang lain.

The room and environment is superb except it is located beside a mosque. You will be waken up by a noisy praying session with loud speaker at 6am.

Disappointed for something Hotel seem like under renovate not clean enough actually.