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I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

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Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

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What is Refund Balance

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Why I can not combine my Refund Balance to another payment method? 

Why I can not toggle off Refund Balance as the payment method?

Can I use my Refund Balance in another currency?

Can I transfer my Refund Balance to another Traveloka users?

Does my Refund Balance have a validity date?

Why Traveloka needs my proof documents when I withdraw my Refund Balance?

Why my Refund Balance withdrawal status is hanging in IN PROGRESS?

Can I use my Refund Balance to make payment for all product on Traveloka?

Can I use my Refund Balance Partially for payment?

Can I withdraw my Refund Balance in partial amount?

Is there any maximum amount Refund Balance I can withdraw?

How many time I can withdraw my Refund Balance?

Can I use the bank account in difference currency from my Refund Balance?

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