North Avenue by Stellar Hotels

Unfortunately, my experience at this hotel was disappointing. As someone who travels frequently, I was expecting much better service and flexibility to make my stay enjoyable and worth coming back. My flight landed at 3:30 AM, and I arrived at the hotel around 4:30 AM. I understand that early check-in is not always possible, but I had to wait over 7 hours in the lobby before finally getting a room (206). Exhausted, I immediately fell asleep. When I woke up to take a shower, I noticed a large patch of mold and water damage on the ceiling. I asked the receptionist to change my room, and to their credit, they did. The room was refreshed daily, but towels were not replaced, and fresh towels were not provided every day. For a hotel of this standard, I expected consistent housekeeping service, especially with basics like clean towels. On my last night, I returned to the hotel around 3 AM, but the door lock malfunctioned and I was stuck outside my room for more than 30 minutes. The maintenance worker who came to fix it was rude, though the receptionist was polite and tried to help. I was then offered a late checkout until 6 PM, which made me very happy since it meant I could rest and prepare for my flight comfortably. Unfortunately, due to poor management, the receptionist woke me up at 11:25 AM demanding that I check out within 30 minutes. My late checkout had been cancelled without explanation, and because the receptionist did not speak English, I couldn’t properly resolve the

A very nice boutique hotel. Can't beat the location!

Terrible service, not clean

Hotel location is perfect, however bed is uncomfortable at all, loudy music from out of the street can be heard from room, room AC cant be adjusted manually, room size is very small comoaring to sureounding hotels in the area.

None

Great staff, very clean rooms and excellent location!

Great location. Nice big rooms. Comfortable. Nice staff.

Great location, excellent service, highly recommend staying at this hotel.

The staff

Location

Beautiful.

Niice stay at north avenue hotel in the center of district area and tourist places. We enjoyed our stay and the reception staff very friendly and cooperative. Quality service they provide. My next stay in Yerevan will be in the same hotel. I like the location nearby everything you need.even it’s three floor hotel but very quit and not noisy as other low floor hotels highly recommended to tourists.

Location

The room was very clean, the hotel is right in the heart of the city center. Lots of dining and shopping options within a short walk. Would definitely come back.

Location.

We were misrepresenting on the photos of the breakfast, purchased breakfast for 15 days and couldn’t see a manager to complain to get a refund, in the 15 days we were there the manager was never available, breakfast buffet was empty and nothing like the pictures. No internet for 8 hours, lights went off one day, will never go there again and will not refer anyone to go there. Very disappointed specially I paid for 15 days of breakfast and couldn’t get my money back.

This is an amazing hotel located in the best part of the town.

La localización, sin duda

The rooms in this property are pretty small. I wanted to get additional days at this hotel but the hotel staff would not honor the same price and gave me a hard time couldn’t answer my questions for a few days I don’t think it’s good business practice to make your existing customers leave and go somewhere else the hotel staff knowingly did not accommodate in anyway and gave me answers that made me go somewhere

Clean and comfortable surroundings. Great, professional and courteous service.