博克斯希爾凱富公寓飯店

Very nice employees and hotel environment

位置優越，鄰近餐廳，客房整潔，服務良好。 唯獨床單不是每天更換，約5-7 天才更換新的。

Saw the photos and comments then decided to book this apartment....but really disappointed. The room is very small and dirty. Full of hair in the toilet's floor and there was toilet paper with blood in the toilet's rubbish bin. A used condom beside the bed, and the blanket with some dirt on it. I have to clean all the things before I use. The worst thing was the fridge full of water, then I asked help at the counter. A man came up and use the room kitchen cloth to wipe the water. He tried to put out the tray filled with water and made the floor wet, he used the kitchen cloth to wipe the floor, then wipe the fridge again and wipe the floor again and then wipe the kitchen table.....so disgusting!!!! I cannot imagine the hygiene sense is so bad for the staff, it made me felt uncomfortable and don't want to stay. Also, you have to pay for the car park if you want to park a car, it really not worth for it.

住房很乾淨，房內有小廚房，全自動洗脫烘洗衣機，非常方便及舒適

乾淨。服務態度佳。若能將空調的噪音改善，那真的是完美了。

nice stay

Very convenient location and nice place to stay. Nice frontdesk staffs.

停車方便、周圍步行距離很多吃的、房間算乾淨、櫃檯人員友善

房間很大,鄰近車站及食肆,

酒店位置方便，近火車站及巴士站，購物方便，周邊很多餐廳及商店，酒店房間很大而且有露台，早上可走出房間露台吸吸新鮮空氣，下次會再入住

Quiet, convenient and comfortable.

Near Box Hill Station and Box Hill Central. New small apartments. Small reception. Needs to bring the luggages from carpark to the lift area.

There was a big window in the bathroom, but there was no curtain. It caused us disturbing. Location is very near to Boxhill Central and Train/Tram.

沒有room service, 連換毛巾都要問. 可選其他酒店, 請選其他吧. 酒店是新的, 但晚上連坐counter的staff一個都沒有, 唉. 若有緊急事, 真是很麻煩.

The cleanliness was not good.

Super helpful and friendly team

Was unable to contact reception before arriving at the hotel for an after hours check in (10pm). Was later (the next day) advised that reception was in fact, staffed until midnight however, during business hours (I called at 5pm to confirm) I was advised that reception is closed at 8pm and that I should call the reception number to be let in. I was very far from Box Hill so I called 9 times, went straight to a "no message can be left on this service". Expedia support team were unable to contact them as well. The hotel has since refused a refund and marked me as no-show. I think I made a calculated decision at close to 10pm by not being stranded at Box Hill of all places based on the information I had at hand, reception closes at 8, call us for after hours, no answer in repeated calls by both myself and Expedia. I will see if the ACCC see things my way otherwise I will accept their decision on who is at fault here. Shouldn't be an unreasonable request for a hotel to do what they said they will do and simply ensure your phone service works if you're advising out of town travellers to call before checking in after hours.

The Comfort Apartments are not somewhere I would rush back to. The room was a good size, the bathroom had a good pressure on the shower, the kitchen facilities basic, no glasses. No balcony as such, you could not sit out, only room for the air con unit. The skirting in the apartment was unclean, the carpet fraying in one area. The bed was not comfortable. The upside, it's close to the shopping centre and transport. Was actually quite disappointed.🙁

Nice place

Good staff but room was dirty, sheets dirty and not fitted to the bed. Woke up itchy and with red eyes. Had another night booked but cancelled it and booked elsewhere