Novotel Sihanoukville Holiday Resort

Staff hotel sangat ramah, kamar bagus dan cantik dengan view laut dan makanannya sangat enak sekali. Jika ada kesempatan ingin menginap kembali disini.

The staff was very friendly and fluent in English. The room design is very futuristic, nice, and clean also. I had the one with the sea view balcony.

L’hôtel est propre avec accès à la plage. Dommage qu’il y a la remontée des odeurs des égouts autour de la piscine le matin Sinon rien à reprocher, le buffet du petit déjeuner est très varié.

I would like to compliment Mr. Virak, who has made my stay at Novotel Sihanoukville extremely pleasant. Mr. Virak always anticipates my needs, puts himself in my shoes, and goes the extra mile to make sure I am comfortable. His service is beyond thoughtful and truly exceptional. On Day 1, when I needed a quiet spot for a meeting, he patiently followed me from the restaurant to the lounge and finally to the lobby—just to help me find the perfect quiet corner. He even brought me an extra table for my laptop, turned down the music, and checked in on me every hour to ensure everything was okay. On Day 2 during breakfast, he saw me with my laptop and, knowing I needed to work, offered me a seat in a closed area for some peace and quiet. He was so attentive to every detail—asking if he should turn on the lights to reduce glare from my screen, checking if I needed anything to eat or drink, and even closing the door for me when he noticed more people walking past. Later that evening at the beach bar, while I was working again, he noticed I hadn’t plugged in my charger. He quietly brought me an extension cord and asked if I needed to charge my laptop. That level of attention is rare. As a trainer, I’m honestly very impressed by Mr. Virak’s dedication and attentiveness—so much so that I will be using his service as an example in my future customer service classes. I hope this message can be passed along to him, e truly he made a lasting impression on me.

I was generally impressed and pleased with my stay at the hotel. My only suggestion for improvement is the buffet breakfast. It is probably a matter of personal taste, I felt that the noodle soup lacked taste.