InterContinental Hotels CHANGSHA by IHG, an IHG Hotel

非常喜歡江景悠美，夜景特美！住在 此，舒心愉悅

Well maintained hotel along the river, great view, easy access to shopping mall

第一次來長沙，真的很高興訂到這間酒店，夜景日景無敵，飯店內很多設施，員工服務也非常好

整体都非常棒，应该要得10分的。从登记到入住，所有人员都让我有种宾至如归的感觉。而且，服务都很周到，尤其是吃早餐的时候，Mr. Jackson Chen 就很礼貌招呼每一位客人，不止对我。见时都会说，早上好，您需要我为您服务什么吗？需要咖啡或啥饮料吗？对外国人就用英语，简直棒极了。更棒的是，我说，我点了一杯咖啡，先吃，等一下去取，然後我吃着吃着，他就帮我把咖啡送到我桌上了，好贴心啊！而且每天看他都是笑容满面招呼人，好敬业啊！特别赞！ 最后一分扣在哪里？房间冷气不够冷，晚上我热醒了，虽然第二天反映后马上有人来修理。我觉得以您们品牌酒店来说，应该要定期检测才对。这点可以有进步空间。 还有就是check out后，本来有人帮我托行李的，但因为我车子还没到，他去服务别人，这很正常。我车子到时，见有酒店人员请司机往前摆车没有错，这时是不是应该来帮我把行李放上车呢？这是他就去协助另外一台车，是公司不够人？还是说，我只有一个人，是不是可以先帮我上车后，再去帮同事招呼另外那台车呢？ 这一分就扣在这两个点上。 还有，柜台Xu姑娘说感谢我回馈关于冷气的事情并送了我一个可爱的狐狸公仔，虽然很可爱，可是酒店能否有指定公仔让人一见就能想起Intercontinental的呢？纯粹个人意见。 感谢您们认真对待～

一級服務

酒店就在江邊,日夜景色各有特色,服務,設施,早餐和環境都令人滿意,下次到長沙旅遊,還會再次入住.

酒店位置很好，景观很不错，房间设计也是很好的，工作人员也很细心，热情，总的来说是一次非常愉快的入住

各方面整體不錯 也很舒適 蠻推薦的

On the first evening (19th April 2019), my boyfriend and I went up to the roof bar called Sky27 and ordered two drinks. We chose to sit outside as we would like to enjoy the night view of Changsha and the outer area happened to be quite dark. As our drinks arrived, I spotted a black dot in my drink. Therefore, I turned on the torch of my phone and discovered that an insect was in my drink!!! I called for the waiter for assistance. Two waiter arrived and I explained and showed my situation to them. One of the waiter said he could not help me to exchange for the drinks while the other said "It's fine, we will get you a new drink". I waited for 10 minutes for my new drink and received reply from the first waited saying "sorry we cannot swap a new drink for you because the insect flew in from outside". I WAS ABSOLUTELY HORRIFIED by the out-coming reply from a Five Star and award winning world class luxury hotel of IHG Brand. How can you expect me to continue to drink it?This is definitely what I expect from a luxury hotel! If there are so many flies in the roof area, it is the hotel's duty to eliminate any insect breeding. I DID NOT drink my drink in the end, neither did I called a refund because of the turn down by your staff earlier. To be frank, I did enjoy the room facilities a lot and the staff were nice and helpful at the reception area. The reason I chose to stay at Intercontinental Changsha is the well established reputation of the IHG brand.

The service quality of the hotel is very good, the breakfast is very rich, and the river view is very good. Next to it is an attraction, close to the subway.

OK

The hotel is about 15 minutes walk to the metro station of 北辰三角洲. The services were awesome and staff were so friendly and helpful! I will highly recommend it to my friends and will definitely stay there again if I have a chance.

excellent

excellent hotel experience

风景优美，房间很舒适，总体服务很不错，还有后期的回访也很认真。

Booked 1-big-bed room ending up getting 2-small-beds. And the staff said it’s my own fault, not theirs !

算是我很喜欢的酒店之一了。比较新的酒店，设施也都和便利，早餐也很好，工作人员友好，酒店大堂味道好闻，入住期间有个小插曲，房间的烧水壶不是很干净，只是打了电话请他们帮忙更换，并没有投诉，更换之后大堂值班经理还打电话过来专门询问情况，退房时还赠送了一小盒巧克力算是对前一天的事情表示歉意。每个酒店都不是十全十美，但是这一家在服务上算是用心的了。

第二次入住，总体还行，小朋友身高超标了，但是好说歹说给免掉了，ok！

唯一优点：床舒服，热水大。普通二三星能做到，所以只是基本达标。 缺点：房间格局设计失衡，洗手间，台面，沐浴，衣柜通通挤在一小块地方，随意打开其中几个柜门，空间基本堵死，站在那儿转不过身，很难想象这是五星级。早餐区因为分散无章，所以食材看起来眼花缭乱，其实除了粥之外，质量口味非常一般。五星级酒店住了不少，很难想象为何大家评价这样好，看来以后需要多对比鉴别。

It was a great experience during my stay for the first time in intercontinental hotel. Very helpful staff and decent room and view. Great pool for swimming and relax. Only downside is the restaurants and sky bar allow smoking inside which are not so considerate for non-smoker even they have "meaningless non smoking area".