Hilton Alexandria Corniche

The hotel's concierge and B2 catering waiters are nice and enthusiastic. But there are some strange situations: 1. For example, when you check in, they will explain in detail the situation of the mini bar, and you will be charged for it. But when I entered the room, I checked the mini bar first and found it was empty? Then I raised this issue with the front desk, and the front desk also expressed doubts as to why it was empty. My question is if I don't raise this issue, will they think we took everything away when we leave and charge us for it? 2. The massage service in L2. I went to L2 around 19:30 on the first night and found no one. I asked the front desk on the 1F and they said they would let L2 contact me, but no one contacted me. The next day around 19:00, I went to the front desk again to ask if no one contacted me yesterday, can I arrange it today? The front desk said that the people in this department had already left work... Until today when I left the hotel, it was still not arranged. Is this also part of the hotel's income? Why does no one care about this business? I have stayed in many Hilton hotels around the world, and this is the first time I have encountered such a situation.

Amazing view

They are not ready when hotel is busy , I spent two hours to check in , the staff at check in and check out at the door runs after you to get tips even the ones didn’t help you

Good

Highly recommended

Beautiful hotel with excellent and caring staff. Very well kept and comfortable rooms and nice shuttle to private area of beach. Would definitely come again

I recently completed a stay at Hilton Corniche and while the property itself has potential, and some of the staff were extremely supportive like ( Alaa from housekeeping and Nashwa from coffee bar at the resturant) The sheer lack of professionalism, incompetence, and disregard for guest privacy made this one of the most frustrating hotel experiences I’ve ever had. Two specific incidents during our stay highlighted how severely this hotel struggles with basic operations and policy enforcement. Incident 1: The Bathroom Lock-In (A Complete Management Failure) During our stay, we reported an issue with the bathroom door lock. A maintenance team was dispatched to our room to fix it. While working, *the maintenance staff somehow managed to lock *themselves* inside our suite's bathroom. While accidents happen, the handling of the situation was an utter comedy of errors: *Zero Communication, Poor Handling* The staff were trapped inside for nearly an hour and eventually manged to get out through brute force, with no clear update from front-desk management on the final resolution which resulted in me following up with them multiple times to get the issue resolved.

Virkelig dårligt hotel falde færdigt deres strand service er dårligt vi blev pålagt at betale for en strandsol som var i stykker i forvejen, personale på stranden på stranden var virkelig dårligt, de kan heller ikke tale engelsk på hotellet, og hotellet var falde færdigt. Der kom knap nok vand ud af deres brusehoved. Deres private strand ligger op af en offentligt strand hvor der flyder skrald fra og en gut i hjørnet der laver fugle lyde for at folk opmærksomhed så de kan købe hans småkager

The photos online are not accurate, it seems photoshop work but not true. Bathrooms on the beach side is not clean and have bad smell. I didn’t like this place and it’s too expensive compared to other location and other cities.

Mixed experience at Hilton Alexandria Corniche Great location on the Corniche with lovely Mediterranean views, and the staff are friendly and helpful within their limits. The hotel also has a very nice private beach that I genuinely recommend, a real highlight of the stay. But the visit was let down on several fronts. At check-in we found hair in the shower and clogged in the drain, not acceptable for a Hilton. When I showed staff the evidence, the response was just an apology, with no real follow-up or service recovery. The surrounding area is older and very busy, so expect noticeable traffic noise and dust. I also had to ask several times to arrange a two-hour late check-out, something that should be simple and not require repeated requests. To management: a great location, friendly staff, and a lovely beach only go so far. Consistent cleanliness and smoother handling of basic guest requests are what set a real Hilton apart. The bones of a good hotel are here, but the execution needs work. I'd only return if these issues were addressed.

En i utgangspunktet fint hotell med en flott strand. De meste hjelpsomme mennesker som finner jobber på dette hotellet. Ellers litt vanskelig plassering og mye støy og støv, 24/7. Dette i en by som ikke sover. En flott by for den saks skyld.

Det eneste som ikke var bra var resepsjonist som vi møtte ved både ankomst og ut kjekking. Negative person lite i møte kommende. Sur og gråten. Skulle nesten tro jeg hadde tvunget han til å være der. Han ville ikke kjekke oss in ved det samme. Vi var sliten og utslitt etter 16 timer på reise fot. Når en kommer til en 5 stars hotel så forventer enn en hyggelig og imøte kommende person. Han her var alt annet en vi kunne forvente og ønsket. Dette skjedde den 23.06.2926 kl. Rundt 05:00. Håper ingen andre opplever det. Ellers var det meget bra og alle andre vi møte var veldig hyggelige.

Room was clean, with nice view of the Mediterranean. They were slightly outdated though. Breakfast was wonderful, and the staff were always kind and willing to help.

Hana the front desk was very helpful and kind

Ocean view,staff,and cleaning room staff Really excellent service guys Thank you so much

i like it , and was very clean the view is amazing

It was good

Highly recommend place to stay. It could be pricey but it worth every penny! You have a private access to the beach. The entire staff are friend, helpful and just awesome over all. Breakfast is great, drinks are great. Rooms are clean, and service employees are very nice! You going with family and kids? This is the place to stay at. Plus it is close to everything you might need to get or go see!

This was the ideal hotel, GREAT STAFF, GREAT restaurants-all 3, GREAT location, Great Spa upscale, well maintained, very clean, beautiful lobby, staff takes care of everything. We had an exquisite Mediterranean Sea view, again LOVED the staff all throughout the hotel-those at the door, security, front desk, restaurants, spa, cleaning service, all so beautiful, friendly, helpful, etc. This hotel would be my first choice if I stay in Alexandria again!

Amazing as always. Perfect in every detail.