利物浦雅樂軒飯店

Rooms were spacious and the staff were kind, but the hotel feels run-down and less than clean. My room was in the basement which only have half windows. The carpets have an odor, housekeeping missed trash removal, the rooms are not well lit and the room itself was very basic. Overall, not the level of Hyatt quality I expected for the price.

Great location close to everything you want to see

We were incredibly disappointed by our stay at aloft. Firstly it is an incredibly dirty hotel, there is constantly rubbish in the halls left by guests which wasn't collected once during our 2 night stay! This included dirty plates, rubbish, beer glasses and bottles and more! It is an incredibly noisy hotel with terrible flooring that creaks non stop, doors slamming at all hours, terrible acoustics so you can hear other guests and street noise. Further other guests kept dumping bottles and glasses in front of random doors so whenever you leave your room you have drinks left there which weren't collected for 24hours. The room cleaning was only half done with towels left on the floor and new ones added, dirty pillow cases with old makeup stains and the bins not emptied. The bed and pillows were horrific! You could feel the springs and the mattress was lumpy. I would love to say the staff we great but honestly we were really disappointed. At check in we were told if we book breakfast we will pay the discount rate which we did and then at check out they charged us the daily rate and said they couldn't change it as they didn't enter it. This just made the experience that much worse. I can't recommend this hotel and would absolutely avoid it if you want a comfortable stay in Liverpool.

Great hotel with fantastic rooms, spacious extremely comfortable beds.

Our stay at the Aloft was fine. Nothing special, not bad though. They did not respond to my request for interconnecting rooms and it was not made clear where we would park.

The room was good with a comfy bed and pillows and a large shower. We would have given the hotel a good review but for the fact when we went to bed and pulled the cover back there was a huge blood stain on the sheet directly by my pillow. We turned the sheet over and down to the end and didn’t bother asking for a change, (which we were told would have been done)as it was so late at night. We couldn’t believe anyone would have made that bed and thought it was ok to leave the sheet on like that. It had obviously been washed but left stained and needed throwing. It really spoilt our stay. Other than that the hotel has a good location, breakfast was ok as well, not the best but decent. I wouldn’t stay again as the bedding issue put us off.

Maravilloso Hotel, Habitaciones espaciosas, La cama reconfortable, Tranquilo, Desayuno completo delicioso, Buena atencion, Buena ubicacion. El mejor hotel que me toco en todo mi viaje. Sin dudarlo me volveria a hospedar ahi.

A pleasant enough stay, room needed a bit of maintenance but nothing drastic. Good location by no onsite parking. Parking is about 500m away in an NCP car Park on Vernon St and hotel has a lower 24hr price arranged with them.

Good place to stay, kingsized rooms are nice, pillows aren’t amazing. General room amenities are good but only a few channels worked on the satellite TV. Having a climate controlled room was lovely though. In instances I felt overlooked by the staff during check in and check out as if I wasn’t “their typical clientele”

Lovely hotel in a beautiful old building which has been converted into the hotel but kept all the amazing features of the old architecture. Our room was lovely and clean. Bed and pillows very comfy. Breakfast buffet was good with choices of hot English breakfast or cold continental and a choice of pastries too. Short walk to either the river or into the lively area of Matthew St where there are lots of bars with live music. A great hotel. Would stay again if we visit Liverpool again.

A hotel that has clearly outlived its heyday. The common areas appeared dusty and dirty. In my room the safe didn't work, the door lock was broken, there was mold on the shower head and the bathroom and the floor in the bathroom seemed dirty. The breakfast was boring and half-cold and it wasn't replenished so the whole buffet appeared half-empty. The employees were nice but seemed a bit uninvolved in the running of the hotel.

Excellent clean and tidy

It was a great place room big beds super comfy no complaints. Staff soo helpful & friendly . Will stay again

Excellent hotel with great staff! Our bathroom door wouldn’t close so they got us a new room that was even larger and more spacious. Location is awesome close to everything, Albert Docks, restaurants and pubs! Loved our quick stay in Liverpool!!!

It was a nice property, the staff felt a bit indifferent at check in. Parking was a bit of an effort, the room was nice but no telephone in the room. We needed an extra towel and more tissue and had to go down to the lobby to request it. They were prompt at getting these items, but it was inconvenient.

Me encantó

Lovely place so convenient and in a nice area. Staff on hotel where very helpful and friendly.

Great location. Great staff. Great vacation.

Stort minus at vi fikk rom i kjeller

Aloft was a nice place. It's clean and comfortable. The staff was very friendly down to explaining to me how a breakfast buffet works. Lol. Book with peace of mind.