Holiday Inn BRISTOL AIRPORT by IHG, an IHG Hotel

The gentleman on reception was not very helpful at all. His English was limited and it was difficult to understand him most of the time. When my husband went to enquire about transportation he was advised that we either had to take separate rides an hour apart or take a later one which would have meant that we may not have made our flight. He was not empathetic and there was no offer to arrange a taxi for us as an alternative. The food in the restaurant was limited although I found that those workers were very nice and friendly. I would not choose to stay there again.

Air con not working, portable unit in place which was very noisy

Not obvious that the parking is an addition 15, check the air con works. Mine didn't and should have cottoned on to the rattly fan left in the room. Arrived just after midnight, too wiped to complain. Though it did deserve it

Great no issues

Travel from and to the airport is not included and is an extra charge per person each way. The family room is not adequate: the sofa bed does not sleep 2 teenagaers. The choice of food at the restaurant is not great, and we suspect from frozen - it is of poor quality and expansive.

No air con and no opening windows! Also booked a room for 4 people but there were only 3 beds!

Service in the restaurant was terrible, plus this is advertised as Bristol Airport but is fact 3 miles away. They have a shuttle bus that charges £8 per person, so a family would be better off getting a taxi. Really nice modern hotel, but is let down by very poor service.

Air conditioning not working. Bedroom like an oven.

Ged our check in host organised our Checkin as we has multiple needs. Parking and shuttle To the airport in the morning. Easily organised with a smile and a joke in his pocket. The only thing that let our stay down was the air con not working in our room. On arrival we weren't informed of any issue, on opening our room we stepped into a very hot room with 3 fans going full blast - despite the work around the room was too hot and our it made our son feel poorly

Lovely property but the air con was unfortunately not working so the rooms were very hot. Our request to have adjacent rooms couldn’t be accommodated. We also had an issue with lights not working on one of our rooms. I thought the staff did a fantastic job in despite of very difficult circumstances. Teething troubles but being honest about the air con on check in or an offer of discount would have been appreciated.

Had to pay £15 to park the car in their car park. The hotel is soulless. The air con is ridiculously high. As are the restaurant prices. Won’t be staying at a Holiday Inn again.

What a horrible night in what was meant to be a simple stay. Our check in was lovely as was the entire team on site. The room had no AC even though it was advertised, and even worse no windows that opened??!!. The small fan in the room and the portable AC unit that was delivered did absolutely nothing to cool us down. Slept maybe 2 hours combined due to this. While the team was great, when you’d call reception on your phone you’d be directed to a main hub NOT in the hotel who couldn’t help with anything. What a headache the chain has introduced. Going downstairs was the only way to get assistance - they did everything they could to help make the portable AC work but it just didn’t let up.

Chosen due to its proximity to airport with an early check-in. Family room had excellent size double bed, but very small 'sofa bed'. Aircon not working, instead 3 fans and 2 mobile units in room that did nothing to cool the room, and it was near impossible to sleep in such extreme temperature. Windows coukd not be opened even a small amount. The fire exit door was left open all night, no doubt to try and get some cool air in the building which is no doubt a security risk if not a health and safety risk.

Perfect for our holiday, clean and very accessible

The Air con was not working in the room so good if you like saunas. Bad if you like being hydrated. £15 a night parking which is shocking.

Very friendly staff and good facilities.

Easy for Bristol airport

Very nice hotel just happens to be in a dark area off a main road

All Staff were very friendly and polite and efficient. The bed could have been more comfortable for me, but that is a personal preference. All clean and tidy and easily accessible to Bristol Airport.

Exceptionally helpful friendly staff