新巴斯 Spa 飯店

Everything ok

Great hotel, close walk into matlock bath. The Lido was amazing and was definitely a highlight. Breakfast was good, staff were friendly. A lovely stay.

Starting here on my own as a single woman I felt safe. My room, bathroom and the communal facilities were really clean, although there were signs of wear in a couple of places, for example the bed base. I was in the original hotel, where the building itself could do with some attention in places (window ledges, etc) which I hope they attend to because it's a beautiful building in a wonderful location. It's easy to get to on the edge of Matlock Bath and has plenty of parking. The pool is *amazing*, and I would definitely go back just to use that again.

Area and main hotel it’s self was beautiful but when got there we didn’t actually get a room in the hotel, we was in a building round the back which was definitely not at nice and very run down, had a completely ripped duvet with a cover that didn’t fit and very hard pillows!! they were in the middle of doing it al up so maybe in time will hopefully be just at nice, overall staff and food was nice and great to be close to all the local attractions

A beautiful old hotel, just outside of the town. The staff were superb, really friendly and helpful. The lido and gardens are a treat. They're in the process of refurbishment, the main building, reception, dining area are lovely. Bathroom in Annex room looked brand new, some of the furniture a little tired as was the outside of this area. It'll be stunning once everything is finished.

Nice place. We had a lovely time. The location is great and there is plenty of free parking.

DO NOT STAY HERE IF YOU WANT LUXURY!!! The Annex building is shocking. It’s a building site with stained carpets and furniture, disrepair, mold and rust everywhere. It is advertised as a luxury hotel perfect for relaxation……I had building work going on under my room for my 2 day stay. The towels were also dirty. I have written to the hotel but they haven’t bothered to reply. It is shocking!

Great hotel, specious family room with a balcony and a short to the centre of Matlock Bath.

If you can afford to stop somewhere else then please do. I think it’s on par with a uni dorm or a prison cell

The hotel is in close proximity to a famous UNESCO site (industrial revolution), also suitably placed for touring the wonderful Peak District.

Upon arrival to our room the sash windows were wide open, we tried to close them to leave them open about an inch and they were screwed so unable to close them, this meant that early on sunday morning there was a lot of noise from the people queuing to get in the outdoor pool. also the shower in the room had no pressure whatsoever so it was freezing cold and dribbled hot water. The bed was comfy although it was quite small. Tea and coffee facilities were good in the room. The room was quiet all night til the morning queues

Wonderful stay

recently taken over Breakfast was a joke insufficient food only one waiter who tried to do his best

I think the hotel offers exceptional value for money. Staff were very helpful

This is a all mouth hotel dirty down side of shower screen small room with no air con or. Fan boiling hot inside the room the only nice thing was the outdoor swimming pool

Great room in the annex, small balcony overlooking beautiful pool. Room comfortable and clean. Could do with more sockets as none near mirrors which is an issue for us ladies! Pool is fab, staff were outstanding (dont forget your swimming hat!! They have plenty to borrow) Breakfast was ok, decent, not a huge choice but nice, again staff were lovely, polite and helpful. Would recommend.

Everything in the rooms was very clean. Some upgrading work still ongoing to the outside of the annexe building but not disruptive. Staff were excellent and always very helpful. Breakfasts were good and well managed. Restaurant was good but menu perhaps a little more limited than I might have expected.

Excellent stay and great location. Just needs a detailed clean. Towel had a couple of marks on. Stain down the side of the bed frame.

Parking is on site and very close to the hotel front. Easy and quick check-in. Large open lobby. Staff were polite and helpful. Found the room easily. Quite spacious and very clean. Tea and coffee making facilities were fully stocked. TV was in full working order. Comfy bed and clean bedding. Plenty hanging space for clothes. Bathroom was very clean and modern. Shampoo, conditioner and shower gel were available to use. Only stayed one night, but would stay again. Didn't have the breakfast and didn't eat in the restaurant, as we ate out in town.

Customer service was fantastic here. I visited during a heatwave and the receptionist sorted me out a fan for my room which was amazing - I would not have got much sleep without it! Food ont he restaurant was delicious and good value and again the service was very good, friendly and helpful.