Riverside Hotel Bed and Breakfast

Room was good. Staff friendly and helpful. Slept well despite the bed feeling it was past it's best. Must be something in the Norfolk air! Very convenient for the rail station

Clean and nice hotel in a fantastic location

No staff, corridor smells of death, mattresses painful, safety issues....Avoid.

Very clean, quiet area, close to station and the old part of the city.

Noisy. People in and out all night until 5am. Wasn’t in the advertised building

The receptionist, Claudia, was brilliant. Friendly, professional and helpful. We were in the next building along from the main hotel area. This was managed by a secure keypad system, no problems at all. We had a deluxe double room (room 3) and to be honest, if this was a deluxe double room, i cannot only wonder what a normal double would be like. Not a particularly big room but lovely big windows with views of the river. I remember reading a review regards a deluxe room from a guest who'd stayed earlier in July. They said they'd reported a faulty bathroom light on the first day they arrived and it still wasnt fixed when they left. Guess what? We had a faulty bathroom light too (or the same one maybe?). Hard to do much other than shower in there. (That made a horrible whining noise when in use!) The room wasnt clean - dirty skirting boards, the bed appeared to be 2 single beds put together and the marks on both bases were not very clean. We slept on top of the bed - couldn't bring ourselves to get under the covers.The smell in the whole of the building, and our room, was really quite musty and we both thought it smelt like there had been smoking at some stage allowed in the building. Its a shame, as the position of this building should be a delight to spend time in it - we just couldnt get away quick enough. The price we paid is irrelevant really as basic cleanliness should be a given. This place is very run down, very old fashioned. Needs a complete refurb.

We booked a five night stay in a Deluxe Superior room and had to move after two nights. It was so noisy we couldn’t sleep, and our room had some maintenance issues that were not attended to after we asked on the 2nd morning eg bathroom mirror light not working in a dim small bathroom with no window or extractor fan (legal?). We asked for a refund as there was nothing deluxe or superior about the room. We were mislead.

Not great

The area was very convenient and had a lovely view of the river. Perfect for access to the city centre. The room itself was clean, just like the photos and they did a great service of the room as we stayed two nights. Although the area is convenient, be aware it does mean there's noise from traffic all night long. The parking situation was unclear when booking and lead to us receiving a parking ticket. And in our room in particular, the shower was almost unusable.

Booked overnight stay following a music event nearby. Booked Riverside Hotel, but they obviously own several properties nearby. Our room was in a converted house up a side road so sadly no Riverside view. Room was very preventable. Needs a net curtain at window to aid privacy, better quality mattresses and pillows. Cleaner needs to look up & dust light fittings.

Great cheap stay. No issues whatsoever.

Comfortable if a little small.

therapeutic

Extremely friendly staff.. felt very welcomed Floor boards all uneven in bedroom we were in and loo wasnt spotless .. but this didnt really affect our stay

This was a visit to this beautiful city to catch up with friends for food, beers and good company. There is certainly a lot of places to eat and drink nearby along the river and the hotel was only a 10 minute walk from the Cathedral quarter and 15 minutes from the hustle and bustle of the city itself.

An ideal room for a solo traveller on a budget. A single room with its own shower and wc, towels and toiletries included. There were a kettle and beverages supplied by the hotel along with a tv. Access to the room (on the top floor) was via some steep stairs and I kept banging my head on the sloping ceiling but I soon learned to duck! Check-in was quick and efficient; check-out a matter of popping the key in a secure box.

Convenient, value for money

Although I booked for riverside, we were put in one of their other accommodations. Staff were excellent. Room was very nice, very clean and comfortable beds. Tea/coffee facilities in room, always good to have. Toiletries and towels. Shower was good, but only downside, it flooded the bathroom floor, as doors didn’t close properly.

It took us a while to find where the bathroom light switch was. But the only problem was that it was to high for my friend to reach it. So maybe a good idea is to have a pole left in the room. so smaller people can reach it. Apart from that everything else was good

Terrible stay, tried calling the property before we left to find out about parking arrangements, no answer. We arrived 30 mins before check in and tried calling the duty manager 10+ times on his office and moble phone but no answer, rang the bell as instructed, no answer so had to go do our own thing tried calling twice more from 1330 hours, no answer. Then he called us at around 5 pm to ask when we thought we would be arriving.... When we was finally given access to the property it was very shabby in the communal areas. I am not sure this was being used exclusively as a hotel as there was families in the building with their very young children running around the communal areas at 10pm at night and people cooking in what seemed to be a shared kitchen area which was not mentioned in the info on the site. The manager was phoned again as the children were playing and shouting right our room door whilst their mother was cooking dinner and dishes on the sink, they was asked to be quiet bit didny understand what we was sayinh.The room was noisy as there was traffic all night. The room was acceptable in clenliness and comfort but i have just felt very misled in the description of the property when we booked.