皇家車站飯店

Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check out was at noon however we were urged to leave as soon as 11am came by, asking to charge us for overstaying in the hotel. Our belongings were held at the lobby as well because of this, and the staff were reluctant to return our belongings. Extremely disappointed at the service and conditions of the hotel, will not recommend it to anyone.

Very dirty, dusty and not maintained. Children 4 and 13 both itchy in room. Water went off in middle of night till we left next morning: no toilet flush, no hand washing, no shower, no cleaning teeth. Hotel did not tell us. Charged to keep bags before check in and £5 each for use of dirty pool and leisure facilities. No response from hotel to our complaint. Avoid at all costs.

The parking cost almost £24!! Plus the room was incredibly hot with a window that barely opened. No fan available in the room. The towels were very thin and scratchy. Black masking tape all over the stair carpets. Basically a scruffy hotel in need of investment. Would not stay again.

There is no air conditioning so I had to open a window and the sound of people shouting outside Central Station kept me awake

A well located historical hotel. Unfortunately rooms were too hot and the mattress and pillows too firm. With a heavy duvet and no top sheet I had to use an airplane blanket to cover myself while sleeping without overheating. A fan was provided but the bedding was still to warm for the hot room.

Ok hotel, great location. Unfortunately our room had no curtains! So was awake at 0630 after a late night. Needs back out curtains.

We have been coming to Newcastle for over 30 years. Ive stayed at a few hotels but opt for this due to swimming pool. Disappointed a surcharge in place now. Pool was closed last day and i went to City Baths. No apology and staff at pool not very helpful about closure time. Lack of toiletries and bath towels in bathroom also poor . No complimatary water. Next stay will be in a hotel near City Baths. Crown plaza didn't charge in March. Disappointed.

Convenient to rail and castle. Homeless people fighting in front-priceless

Excellent two night stay. Lovely large room with lounge area which we later found out was the bridal suite. Room had bath and shower, bath towels could have done to be larger. Breakfast and lunch in the restaurant was very good. I am coeliac requiring gluten free and the staff were excellent and helpful especially Michael. Very local to station and town

Across the street from a nightclub and impossible to get to sleep.

I really enjoyed staying there as my first time in newcastle. The hotel is located in such a perfect spot! next to the station, metro and its in the perfect spot within the city!

The Hotel really needs a total refurbishment All of the beautiful mahogany bannisters are scratched & scraped looks terrible now makes the whole place look tatty . Staff All lovely but Hotel rooms very dated & tired price reflects its dated

Loved the very grand hotel. Friendly helpful staff with great location and price.

There was a great choice for all

No air con, unbearable in rooms. Bad mattresses. Hardly slept.

Comfortable and compact. Cleanliness was average as the hotel was a bit tired and really would benefit from a refresh. But the staff were on the ball and tried their best to welcome their guests even if the hard product was a little tatty.

Breakfast good value

We stay here for the annual sela cup and its the perfect base for st james park, the city centre and train station. The staff are always friendly and the bag storage even on departing is a godsend. Rooms are pleasant enough and the beds are comfy.

Chris in the pool area was lovely and helpful breakfast was amazing all staff were lovely

Slow check in, great location decent breakfast but pricey.