Staff was very professional. Check-in was easy. The flat was very nice. A/C worked
wonderfully as it should, heated floors were pretty cool. The shower was great. Not a lot of shelf space/lighting in the bathroom. The kitchen had a basic outfitting of utensils and dishes and cups. The water and coffee were complementary. There was no dish towel or paper towels. The only complaint we had was the washer/dryer combo was not that efficient. It might have been operator error but I turned on the dryer 3 times for about 6hrs and clothes were still damp. So we asked the staff if they provided a laundry service. They said they could take care of it in which they did. However, what they didn’t tell us was that it was gonna be €79.
Location was about three minutes from the tube station, which was also convenient. There were a variety of stores with a block to include restaurants and a market. Would recommend staying and would stay again.
Our apartment exceeded expectations. It was spacious, comfortable, with well-equipped kitchen and furnishings. The 24-hour staff were extremely polite and helpful. The location felt very safe and was within a 4-minute walk of the St John's Wood tube station as well as shops and restaurants.
There were a few things, though, that could have been better: 1) the beautiful ceramic tile floors in the shower we're extremely slick and with nothing to hold on to could be quite dangerous; 2) the combination washer and dryer was confusing to use and impossible to open once it was completed--even after going online and consulting the user's manual, we had to get help from the staff to open it, which required using an emergency manual unlock procedure; 3) the air conditioning is apparently controlled from the front desk and needed to be set quite cold in order to be comfortable under the provided comforter.
Extremely happy with our stay here!
Staff was so accommodating and friendly. Very clean!!!
This location was very close to underground stations, bus stops, and even an overground line. We had no trouble with getting around London.
Highly recommend this location! If we ever go back to London, we'll be back to Sanctum!