伯明罕阿博因克洛斯小巷飯店

House was good. Well laid out rooms, good space and well kitted out. Was exactly what we needed for a 40somethings friends weekend away. House is clean and decor is fine, although does look like someone has ram raided Dunelm and then scattergunned it all over. Quite a lot of peeling wallpaper and tired wall art. We enjoyed the stay and then the owner decided to try and scam us out of our deposit for a "broken chair". A chair which wasn't even there. Its in the advertised photos but we never saw it and was in a very prominent position. We raised this with them and the photos they sent (no date stamps), its clear its a broken chair (probably stored in the garage), that they have rolled out, put up (in the before picture the legs are all bent and so you can't have sat on it), then done an after picture where its in pieces. We called them on it and asked them to confirm refund of our deposit. 8 hrs of silence. Then said if we didn’t get confirmation of deposit return, we would contact Hotels.com, my credit card company and leave them a bad review. They said they didn’t like being "threatened", but that the legs on the chair looked "weak". Back tracking. Said they would "give us their decision" the next day. Never heard. The 7 day hold on my card expired and deposit was released. They are a property agent. Says a lot. Avoid at all costs.

Overall the experience was excellent. Book the house out for a group of friends and I to stay as we all explored activities in the area. Facilities were good and the house was in great condition for us upon arrival. Stand out was the communication between us and a representative who answered all our questions and helped us with our stay.