威爾士王子飯店

The actual pub downstairs is quite nice, as is the garden and drinks seemed reasonably priced. However, the room was digusting and filthy. The bathroom had not been cleaned at all, the toilet was vile with mess and didn't flush probably. The bedroom was fine, the beds were reasonably comfy but no mattress protectors and we chose to sleep on top of the duvet because of questionable marks. There were multiple items left from the previous guest, who left the bathroom in an awful state. There was not even soap in the bathroom, just hand sanitiser. The stairs and hallway were full of stuff everywhere, things spilling out of cupboards. And our key to the back entrance did not work!!!! Thankfully we got back early enough the pub was only just open, otherwise we'd have been locked out all night! We didn't mind disturbed by the noise, but I would not recommend it for anyone who wants quiet. It is right next to the train track, and they run late and start early. We have never stayed anywhere so dirty and such extremely poor value for money. You're better of staying a hostel than coming here!

Booked at the last minute due to a change of plans. The staff onsite were friendly and helpful but the first worrying sign was the hall and stairs leading to the room which had piles of general stuff in every corner, up against doors and overflowing from cupboards. The room was large but had clearly not been hoovered for a while. The bathroom was in a poor condition. And there were stains on the pillow cases and towels. Overall not a great experience.

Do not stay! Started out by getting given the wrong room. After waiting an hour got to my actual room. My room hadn’t been cleaned, there was no toilet paper, the lock on the door didn’t work and the lamp was missing a bulb. It was revolting.

Room was dirty needs good deep clean whisky glass on bedside cabinet with drink in it no heating dirty bin in the bathroom with ladies ust sts in it everwhere in the room dusty bathroom towels well used needs new ones needs new quols as quilt all lumpy all rooms are on top floor 3 flights of stsirs ropm very dated needs sprucing up with deep clean its not a 7 star reveiw

Should have read the reviews for the rooms.. Only stayed the one night, won't be back. - Room 7 looked like it was in use when I walked in.. bed was hardly made. -Bed had bits of grit and hairs when checked. - The Room came with a 'Private Bathroom' which was across the hall from the room.. had no bath.. was accessible to everyone staying at the hotel.. and could not be locked, meaning I had to hold my hand against the door whilst using the toilet to prevent anyone trying to join me. - Complimentary tea and coffee.. there was a box on a cabinet that had the reminents of tea and coffee sachets but looked uses with very little in it.. again seemed like the room hadn't been serviced or cleaned. - Room looked like it hadn't been cleaned this year with dirt, hair and bits on the floor. -Walls were spattered in some areas with dried substances. -There is a blip sound like a fluorescent tube flickering every 46 seconds somewhere outside the door... this kept me up most the night.. -Room faces reigate train station.. last train was at around 23:30.. first train was 05:15... it's not something that can be ignored. -Room was very hot even on a mild day.. no fan provided -Tea mugs in the room were absolutely filthy.. looked like they belonged on a building site. -The shower and toilet were grim with used toiletries left in the shower cubicle.. along with public hairs.. -Again there was no sign the ablutions had been cleaned recently. -Light bulbs in the room and

Im glad it was just one night.

The room was absolutely filthy, the bed sheet had stains, the carpet hadn't been hoovered for what looked like weeks. The toilet was dirty and empty complimentary toiletries left in shower cubicle The tap for the basin was very wobbly and wasn't secured to the base properly. Tea and coffee facilities were left un-stocked. I could go on! Once I notified them of these issues they rectified some, but not all issues. Overall it was totally unacceptable for the price. The pub looks nice from the outside but it stops there unfortunately. They're really missing a trick here because it could/should be so much nicer! Very disapointing.

It is poor accommodation not worth the money, far better staying at a travel lodge or similar

Fire alarm went off at 0400 which appeared to be a false alarm , no staff came round to update us just turned off the alarm.

Great staff and very friendly... sunny beer garden!

This was a bit of a panic booking and learned the mistake of not reading reviews. There is a lot that could be improved upon at this property. When we checked in they seemed almost surprised and then after waiting whilst the host went to "deal with a pizza", we were led to our room. It was very dated, very basic, had no towels, no cups for the coffee and tea but best of all! Still had poo in the loo from the previous visitors. The website also clearly said bed and breakfast but there was no breakfast available. My advice would be pay the extra 320 and stay at Reigate Manor.

Just what we needed for us to enjoy our family function

For a budget stop over this was excellent. Lovely clean room and facilities. Right by Reigate station for anyone wishing to commute into the city. Bar downstairs was well stocked and seemed popular with the locals. Basic but acceptable food available up until 2100. Happy to return if in the area again.

Arrived at the hotel, downstairs was fine but the room was disgusting. Didn't stay the rest of the weeks booking. There was what looked like faeces stains on a pillow, dirty make-up pads left in the room it had obviously not been cleaned in preparation for my stay. The picture of the showerhead says it all. When I complained to Hotels.Com they informed me they could not get in touch with the hotel to offer a refund so I had paid 4 nights in full for a one night stay. Stick to being a pub and do not offer services for places to stay as the majority of the reviews here say the cleanliness and attitude is shocking

The pub itself is great, and the staff were very helpful and friendly. The rooms are old and basic though. Handy for Gatwick etc.

Ok

Good service, good clean room, place is a bit dated but for a budget place to stay while away with work pretty good. Staff were really friendly.

Excellent stay for the price and free onsite parking a bonus.

The member of staff from the pub, who showed us to our room (second floor - no lift - 35 stairs to climb) was a bit casual and not particularly bothered about making us feel like valued customers. There was an unused double mattress leaning against a wall in the bedroom and I had to ask to have it removed - she seemed surprised that I was so fussy about it, and said she'd get it removed. A few minutes later, young Kiera arrived at our door, having been "sent to remove the mattress" - well, she couldn't move it on her own, it was clearly a two-person task so we had to help her move it ourselves. I think the mattress was intended to be put on the bed in our room... it looked like a new mattress and the one already on our bed was very lumpy and uncomfortable. Pity they hadn't put it on before we arrived. No remote with the TV, so Keira was once again sent to find a remote from one of the other rooms. She was really great, running up and down the stairs half a dozen times to get us some milk and to find a way to get us a TV picture (there was no aerial in the room). She worked hard to get things right. There were no major issues - really just sloppy housekeeping standards which meant little things had to be fixed. Eventually things were put right and we were OK. Location is right next to the station but, surprisingly, the noise is not a problem. Cars and lorries passing on the road were louder. Very basic but budget-priced, as you'd expect it to be.

Hotel facilement accessible quand on ne dispose pas d'un véhicule, vu la proximité de la gare, mais le passage frequent des trains est une nuisance...