Duddington 皇家橡樹飯店

Clearly not ready for a good service . Kitchen equipment broke and it took over an hour to be served a poor breakfast . The 2 girls who were waiting on were run ragged with little knowledge of hospitality but were lovely. The bed was over hundred years old .

The staff were great.had a walk into the chocolate box village stunning no litter to be seen.

Very pleasant overnight stay. staff helpful and obliging. Rooms clean, would recommend

Bed wasn't horizontal it followed the slope of the floor which made the foot end significantly higher than the head end. The owner and staff member used some wooden placemats to raise the headend but it wasn't high enough and we ended up having to sleep with our head at the foot end. Mattress was very uncomfortable as were the pillows. Insufficient cooling provided by one fan . We couldn't leave windows open as there weren't any safety chains on them and they were easily accessible from the outside. The nighttime temperature didn't drop under 29c . Toilet seat was broken. Had a shower and discovered there wasn't any soap in the dispenser. Dusty windowsills and a headboard that you could write your name in the dust across the top. Cobweb from wall to wardrobe and another one across a window frame. We booked two nights accommodation but after one unbearable night we checked out and found more suitable accommodation elsewhere.Would not stay here again and wouldn't recommend this to anyone else.

We booked two nights and the room size was OK, very dated decoration. Not used to a double bed when there was room for a kingsize bed, shower was trickle of water and mould between the tiles, Rubbish was still in the pedal bin in bathroom and toilet was not particularly clean. No spare toilet roll and had to go to the bar to get a replacement. Paid extra for breakfast the first morning which was disappointing so went out to find breakfast elsewhere on the second morning

Entrance area to rooms poor decor & cleanliness. Dining area floor had not been cleaned for a couple of days. No housekeeping in rooms due to lack of staff. The owner & manager were friendly & helpful. Food that was offered was good.

There was a revolting smell in the car park which we think was from an overflowing septic tank. On the Friday the loud music from the bar, which we could clearly hear in our room, went on until 11.13 p.m. keeping us awake. When we went down to breakfast on Saturday at 9.00 a.m. the door to the bar/restaurant was locked and we had to knock and wait to get in. We were told they did not know what time we would want breakfast and we should have been asked when we checked in which we were not. As other guests did not want breakfast until 10.00 a.m. they were not intending to open until then. (Hotel information states breakfast is from 8 a.m. on Saturdays). When we commented on the loud music the previous night, we were told the music had to stay on until all customers were gone. On the Saturday evening, we had friends join us for dinner. When they left at 9.50 p.m. we stepped outside to say goodbye to them. When we tried to return to the bar five minutes later, the staff had locked the doors behind us! (There were three customers still in the bar). We had to knock on the window to get back in. We were intending to have another drink before bed, but were told they were now closed - before 10 p .m. on a Saturday night!!

Lovely stay Hotel under new ownership and seeking to build a strong image. Great start to journey. Staff friendly and good breakfast

Good old English pub

Lovely country side and village. Short drive to shops. Owners/Staff were kind and accommodating.

A great little hotel with nice, good quality food at a reasonable price

Staff need further training, booked breakfast on last day but did not get, evening bar staff on first night needs to learn about customer service.although Emma very apologetic for the mix up about breakfast

Everything in the room worked. Quirky property. Excellent evening meal.

highly disappointed having booked this accomodation for a solo traveller, to receive a call several hours later to advise that the pub would not be open as it was a monday and pin code access would be available with key for room being in door. we were the only occupant within the hotel and it was a very unnerving experience. fortunately our operative on that day was a male, it wouldn't have been very pleasant if it had been a female.

Lovely place to stay, great staff, great food, comfy clean room, decent shower and a bath which is great (Premier Inn take note)

Lovely place, great food, but breakfast at 8am is too late for business folks. Also the young lady waiting on hasn't tasted all the desserts, how can she advise the customers properly?

friendly and helpful staff, bedroom was clean and adequate for a short stay if a bit noisy as it overlooked the main road. We had some bathroom issues in that there was no hot water to the basin or bath (there was a shower) plus the toilet seat was in need of replacement however issues are bound to occur in this trade and its how you deal with them, this was dealt with financially and very quickly. The menu was limited but the food was excellent, breakfast was also very good, no continental option though. A lot of effort has gone into the "pub" side of things, if the care and attention carries on into the accommodation then this will be a winner.

Service was excellent food was good but no hot water in the morning and had an early morning call from the window cleaner!

Really quaint country pub set in beautiful surroundings. Staff were great very attentive and the food was fabulous would highly recommend if you want a really quiet stay.

Great food.