伯明罕斯派爾斯服務式公寓飯店

這次住宿體驗不錯，這是我旅程中的第二次入住。地點方便，而且有洗衣機和廚房，很有回家的感覺

Check-in時沒有reception員工接待（我於4pm左右到達），還好事前有電郵指示如何自行入住。 第2天想向員工領取到時卷廁紙，員工態度感覺並不友善。 熱到方面，水壓不足，熱水時熱時凍，第2晚直頭沒有熱水，研究一輪後自行重開熱水爐才能有熱到，但依然時熱時凍。

整體不錯但廁所地磚破爛漏厠所水, 地面濕滑.

I never saw or met any staff, which was a bit odd, since I think they are on the premises part of the time. (At one point, my wife said that she walked into the office and they seemed startled to see anyone--she turned around and left.) The set-up is a little strange: enter the building through one door with a code, go through to an exterior courtyard, re-enter the building, and find your way up to your room. The apartment was spacious and clean if a little worn, and it was arranged well for cooking, eating, watching tv, and hanging out--and doing laundry. There is plenty of closet space. The neighborhood was maybe a little iffy and definitely loud on weekends: there’s a club down the street that plays loud music at night (although they turned it off early—about 10 PM). At 5 AM on Sunday a delivery driver had his van pulled over down the street pumping out reggae music, song after song. We got to listen to it for 20 minutes and couldn’t get back to sleep. (This was unfortunate, since I had a presentation later that day.) It rained heavily one evening, and water streamed into the ground floor hallway through the exterior door, so you had to splash through to enter. (The apartments themselves remained cozy and dry.) It was by no means a terrible stay, but I would look elsewhere next time.

Excellent overall experience.👍

The room had everything you needed - very good value for money!! Was clean and nearby to shopping centres

We loved the accommodation . We didnt know what to expect but it exceeded our expectations ! We even got upgraded for free !!! Would definitely recommend

Excellent service amd ample space. Great communication to arrange early check in for meeting purposes. Really helpful! Thank you

The entire time at The Spires was fantastic from check-in to check-out. The fine Spires folks were easily accessible and accommodating for every need and request that came up.A fabulous location too.

Very clear instructions to get into property but than very difficult to get out!!! Spent 10minutes trying to find a way out!!!

Spotlessly clean, excellent location for Symphony Hall, well appointed apartment. Great communication througjout, I will definately use again. Proximity to the Mailbox/Gas Street bars , restaurants, shops and Tesco a bonus yet appartment itself was very quiet.

Great location! Would defo reccommend. Looking to book again soon x

We had a great time at the Spires. Highly recommend if you are looking for accommodation near to restaurants, shopping, etc. Great for families if you need separate rooms.

No hot water on day one, needed to wait an hour to get any hot water Radiator in main sitting area not work/ kept turning off throughout entire stay and no manual next to the radiator to figure it out in cold climate Balcony windows were locked so no access to fresh air

Very good stay. The instructions to enter the building and on-site parking were clear and worked perfectly. The location is great for centre of Birmingham attractions and events.

I haven't received out of hours check in information, and emails sent to me had invalid links. The phone no is incorrect on hotels site, and no response was received via the chat. As a result, when I came to check in, I had no key to enter, and had to book another room last minute. I still haven't had my money back for this, and no effort was made to rectify this issue.

good location and amenities!

The door lock was not working so i had to stay in for about half hour before i cousl lock my room to leave to go and meet snd my family for dinner as all my stuff was in the room. As i checked in baring in my mind we were a family if 4. We had no towels in our room and as it was a subday reception was closed and i got lucky and found a cleaner just before her shift was finishing. Or i would have no one to give me towels. The bathroom ensuite was mouldy snd thr hooks on the doors were broken and was not able to hang my towel anywhere. The water was running hold and cold. This is a common problem as i have stayed here previously. Overall really disappointed with this stay. Not got what i paid for and will not be staying here again.

A bit rough around the edges.

Was convenient for what we needed, there was an issue with the bathroom door, which was fed back & reception had noted to look into this when we were checking out