柳樹飯店

Staff was so helpful.

Nice warm spacious room with comfortable beds

Very satisfactory in all areas warm and cosy welcome fruendly and helpful staff made very welcome nothing was to much trouble

10 out of 10 for everything. Spacious family room, clean, well lit, comfy beds, great pillows. Bathroom small but excellent - good hot shower, clean mastic round shower tray, clean grouting. Great breakfast and evening meal. Really there is nothing to fault - Really would like another reason to go and stay.

Loved the whole stay

Stayed for just one night whilst visiting friends nearby. Clean comfortable room with coffee and DIY breakfast facilities. Excellent full English breakfast (you need to book in advance). Our shower didn’t work however, looks like the water was off. We were in a rush so just used the sink and didn’t try to get someone to look at the shower. I am sure they would have sorted it.

Great location for our overnight stop. Great bathroom, great breakfast, lots of parking spaces available.

The room (room 8) was infested with moths and the shower barely worked to the extent that I gave up trying to use it.

Hotel exceeded our expectations - large room, comfortable bed with light breakfast included a nice touch. Even had a fan which was put to good use due to hot weather. And good value for money!

A little run down and need of TLC. Room was clean and tidy. Bathroom was very tight for size.

The hotel overall is acceptable, was clean and comfortable. I had an evening meal which was good quality. What is above and beyond are inclusion of fridge, microwave and toaster with some bread butter and cereals. Only real gripes were the bathroom was cramped and no WIFI which apparently had been down for some time. I was able to use the WiFi in the bar while I ate.

We arrived late to a building site. Grappled for a key in a cobwebby entrance. The room looked cleanish but it smelt kind of musty and felt like there was a film of grease everywhere.

A lovely room and very nicely set out Lots of breakfast choices with clean appliances Perfect for my one night stay

Lovely rooms. Clean and comfortable.

I have always stayed here whilst working at Snetterton Circuit. Rooms are spacious with a fridge, microwave and breakfast items in the room! Great for me with being away early in the mornings. Arrived on Friday evening having been sent details of the keycode to access my room. Been working all day so I went straight to the bar for a drink and food at about 7:55, The was a group of 7/8 people ordering food and and by the time I could be served I was greeted with the "kitchen closes at 8!" I was tired (so didn't want to have to go out elsewhere and I was actually staying there, so the lady behind the bar checked with the kitchen coming back with a flat no! Not impressed. To close a kitchen at 8pm on a Friday does seem a bit early? I was heading back to my room. Googling where else to go when another lady caught up with me and said she would tell the kitchen to serve me! Unfortunately, the wifi was not working at the Willow House and the mobile data signal is very poor, which gave me serious problems with work in the evenings meaning I didn't get to bed until the early hours. In the morning I was hoping for a refreshing shower to wake me up, bit unfortunately it wasn't much more than a dribble! On Saturday evening I called in at the nearby Tesco to get a microwave meal to avoid the problems of the previous night. Another long night with no wifi and in the morning the shower water gave up typically when I had shampoo in my hair! Not the best of experiences

Quirky hotel, but clean, quiet and comfortable.

Sorry but needs a good tiding up found the evening staff not very welcoming was left alone after our main course for a long while went to the bar to order sweets only to be told the kitchen was closed

Lovely looking main building, friendly approachable staff and clean rooms.

Beds comfortable

We were really impressed and will certainly keep this property in mind should we need to stay in the area again. Plus Points Having a key safe outside the room made booking in and out so easy. The room had a well stocked mini fridge, a microwave, a toaster a selection of cereals, preserves etc available for a DIY breakfast as well as a TV. All the staff we had dealings with were friendly and helpful. The meals were far larger than expected and well cooked, we actually called back on the way home for a meal because we were so impressed with the dinner we had while staying. Minus Points all of which are more of suggestions rather than complaints. No shaver socket in the bath room, a two pin plug adaptor would solve that problem although they may get pinched by some guests, similarly a USB adaptor. One other observation although I appreciate it may be due to the ongoing building work was a metal box section going across the path in the passageway, I felt it was a trip hazard which could be hazardous especially for elderly guests. Other than that All in all a great place to stay