斯瓦樓三頓飯店

Nice, friendly staff Parking - price expensive - parked at Cobble Landing Room on second floor - quite clean, one bedside lamp switch inaccessible, very little space to move round one side of bed, difficulty opening windows Bathroom - poorly maintained - grouting between tiles over bath/shower - disgusting [photos taken], toilet seat lose, no holder for toilet roll, dust on ledges, stain on door Landing - no light switch found to help put key in lock On returning to the hotel on Sunday evening [around 20:15] we found the hotel to be closed and locked &, although we had a key to enter, it felt very dark & desolate, we were not informed that this would be happening We are a couple in our mid 80's, have stayed at several different hotels in different parts of the country, which have all been of much better quality to 'Three Tuns Hotel', and at a lower price. At £200 for 2 nights, we feel that this was very poor value for our momey

The wall paper was hanging off, the shower was covered in mildew, cobwebs all over the room. The window frames were covered in mould. The kettle was unusable due to thick lime scale the bathroom floor was sticky all surfaces were covered in dust. The wardrobe was unclean, the bed linen was not fresh. The website said we had to vacate the room by 10:00 the staff told us we had to be out by 09:30. A notice in the car park stated that parking was free for hotel guests. But we were charged £12.50p

The room was ok for just the one night, room looked tired and the shower cubicle was mouldy

I loved the fact we were in the centre of town, hated the state of the entire place

The hotel was so dirty . The bed itself was mouldy and the headboard was all ripped. There was mold and cobwebs everywhere. You have to pay an extra 12.50 for parking. The toilet was half on its side and had to be shared by everyone on the landing. The pub across the road had a live band on until midnight so there was no way of sleeping until then. I’ve never stayed somewhere as bad as this! Horrific comes to mind!

Staff we're great and friendly. The hotel needs lots of work doing on it. Well over priced for the accommodation in its present state. Parking was easy to find behind the hotel on a payment metre £12 for 24 hours.

The pub itself was clean & respectable, child friendly/dog friendly, ordered food to eat in the afternoon which was very nice (cut off point 2:30/3pm for food) Staff were extremely friendly & helpful, Strict check in times of between 12/5pm - checkout time also extremely strict, expected to leave the property before 10am. The cleanliness of the room was at a terrible level, cobwebs everywhere, wallpaper hanging off the walls, there'was mould on the inside of the sash window that only opens roughly about an inch for ventilation when the heating is on as a constant from early afternoon until close of business, the Kettle was so riddled in timescale there was no way I was using it (thankfully I had a travel kettle) the unit that the TV was on was absolutely thick with dust as was the TV (I left evidence of how dirty this was by using an anti Bac Wipes both on cabinet & window ledge that I doubt has been cleaned in a very very long time) the toilet moved away from the wall at every use, the taps in the bathroom were riddled in limescale/mould, the toilet moved away from the wall on every use, the bath was in a very tatty state, filler had been used in places to fix holes/cracks, shower has black mould in cubicle. There was no free WiFi as as advertised also was expected to pay for parking thru Smart Parking however area number didn't exist thru the app also signs state patrons of Three Tuns Hotel are able to park in the car park free of charge, £25 extra cost for 48hrs parking.

We did not stay, the room was disgusting, we will want a complete refund

We were on the third floor, the access stairs were off the kitchen and the atmosphere smelled of chips. The furniture and bed were old, with the bed having just a foam mattress. While the bedding and towels were clean, it was obvious that the room had not been cleaned in the corners for a time, the decor was also tired. Added to that the shower was moldy so we didn't use it, had to have a hand wash.

The property is old above pub and the rooms dated but none of these are the reasons for my review the sole reason is the cleanliness of the room was subpar. There was dust on the toilet the shower essentially looked like they'd only cleaned the side where fresh cups have been placed this was the only clean thing about the room my wife was horrendously biten by bugs. That being said the staff were nice and live entertainment was quite enjoyable.

It was located in the town centre with convenient adjacent pay and display car park. The staff were very friendly and made sure we were well looked after. The room was simple but spacious, and the bed comfortable.

Rooms need updating at the every minimum a good clean and re decorate, bathroom very grubby.

Liked Central Location , Did Not Like cleanliness of property but having said that it is very dated and well overdue for a Refurb , if it was you could charge double because of location. Parking was a nightmare trying to pay for as the machjne did not work properely.(I believe that parking is not controlled by hotel ) Breakfast OK

Not the best . Kettle was rusty so couldn’t even have a cup of tea. Room very basic but bedding was clean and bed comfortable. Some stains on wall and furniture that could easily be cleaned up. Place just needs a refurb and it would be fine. Staff were nice . Only stayed as last minute option wouldn’t book again. It’s a shame it’s in a great location right near the beach. Also not value for money at all. Didn’t stay for breakfast as that was extra cost so went elsewhere.

The staff were amazing so helpful and understanding only downfall was could of been cleaner

We couldn’t possibly recommend the establishment to anyone.

Me and my children stayed and i have to say i was super surprised after reading other reviews. I found nothing wrong our stay it was clean our room was light and airy the staff were lovely and its 2 minutes from the beach. Il definitely be booking again! Thankyou.

This hotel could collapse while you sit on the loo, which is certainly not horizontal. Rotting window frames, bed supported by piece of timber beneath centre of base. Peeling wallpaper, collapsing shower, no hairier, no lift, it’s simply the most delapidated dump I’ve ever experienced and costs nearly £100 per night. The staff are cheerful and pleasant, they deserve to work for an establishment that actually cares about it’s customers wellbeing

Staff were excellent. In the heart of filey itself, out of the door and straight onto the street with a variety of shops to please everyone. Breakfast was an add on price as was the parking. Downsides were the steep stairs to the room and a very noisy pub opposite. Would definitely stay again but for less mobile guests its not ideal.

I have raised a complaint already