艾斯珀斯茲恩宮殿飯店

The staff was not helpful with room safe and did not resolve the issue. On day 2 of our 3 day stay, we had to endure the strong smell of dead rodent. The staff were called and acknowledged the odor but only offered that we open the window and gave us air freshener. We were not offered a room change or comp for our inconvenience. do not and will not recommend!

Great location for restaurants, shopping and site seeing. They took our bags early, check in was easy. Rooms were clean, with plenty of linens.

Awesome location near everything you can possibly want to see or vidit. Transportation right in front of Hotel and minutes away from termini train and bus station.

Good location

Great location was walkable to all the major sites. The room was comfortable.

Se desapareció una playera Tommy que había dejado en mi maleta en la mañana, al regresar por la Noche me di cuenta que no estaba, les comenté y no me resolvieron nada.

very good location, very friendly staff & reception 24/7, clean, good bed, enough space for clothes and stuff, bright light, TV with netflix, quiet water for shower takes long till warm, elevator is small & slow, only 1 mirror in the bathroom Enjoyed our stay very much. Price-performance ration is good.

Rigtig god seng, lille værelse. God størrelse badeværelse med bidet og brusekabine. Dejligt sengetøj og håndklæder. Venlig reception. Der lugtede tit meget af røg i værelset, tænker det kom fra ventilationssystemet, vi ryger ikke selv. Elevatoren ville heldigvis gerne køre op til 5. Sal, men ikke ned en eneste gang på 6 dage.

Clean

Otrevlig ,okunnig personal . Luktade unket i rummet. Kändes som om man bodde i en källare .

Every thing

The good: The hotel is in a great location. Easy to access transportation, felt safe, and there were a number of restaurants and small stores around. The staff was very kind. The room was very clean - although the floors accumulated dust very quickly. It also had good AC, which we appreciated. The mid: We had our son with us, and had booked this hotel through this site. Apparently there was an extra charge for a child, and they insisted on charging us for it. I'm not complaining persay, but he required nothing more than the room already provided. It was an $80 charge for 2 nights, which seemed a lot. They also decided to do work on the room opposite of us quite early in the morning. It was overly loud. The bad/the odd - The hotel is in a building with other businesses - which is fine. The check-in says it is on one floor, but it is entirely on another. Our room was on the 5th floor, so 6 floors up. The elevator was small, and slow, and definitely didn't look up to code. Often the door didn't close or open on us. This is not a handicap accessible property. The website claims to serve breakfast from 7-10am in the room. This is untrue, and there is not breakfast available at all. We received a rather threatening email and a call a few days before saying our card was declined and our reservation would be canceled. We were on a cruise ship, and could not connect. Thanks to expedia they fixed this quickly for us. We also were to pay on arrival, so why pre-charge?!

Perfect location… very clean and comfortable

One of the worst hotels iv ever stayed at. Checkin was a disaster, the 2 guys behind the counter were having an argument for the 15+ mins it took to check us in. One of whom told us later that the other one always messed things up, seriously unprofessional. We had no room key for first 24 hours, had to get the lend of the janitors key. The air con unit in our room was horribly loud, i mean deafening! We aksed for someone to come look, they said it would take 4 days to get someone in. This meant we had terrible nights sleep for the 3 nights. We were out late on friday night, when we got back, the front door wouldnt open, had to call the night desk, woke him up to let us in. There was no hot water one of the evenings meaning cold showers. On plus side, the beds were comfortable and the place was kept pretty clean and the location is good. Never

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Tres bon hôtel! Idéalement situé nous avons pu effectuer toutes nos visites à pied. Chambre avec balcon, très charmante et romantique avec une superbe vue sur l’opéra. Très propre, personnel sympathique et accueillant. Seul bémol l’isolation phonique mais cela ne nous a pas empêchés de passer un très très bon séjour.

Excelente localização (fácil acesso a tudo); Funcionários extremamente acolhedores, simpáticos e disponíveis para ajudar em toda a estadia. Oferecem dicas para: visitar os melhores locais em Roma; supermercados; restaurantes; etc; e, sobre como chegar. Quartos muito confortáveis e bastante limpos. Contras: pequeno almoço buffet não tem muita variedade; as paredes do quarto não são muito isolados (algum barulho dos corredores e outros quartos).

We have moved to another apartment even though I have booked the superior suit in advance. They said that they have upgraded us and they shifted us to a different location which was far from the hotel and it was located in a small alley way. Further we had to wait for nearly two hours to check in until they finish cleaning the apartment. That apartment seems like a closed for a long time as it was covered with dust even after their so called cleaning. Moreover there was no mini bar. No cups no water bottles nothing and also with old AC units which the display was not working proplery. I have contacted the Hotels.com customer service and they offered me only £45 voucher as a compensation after lengthy discussions which I’ve charged £35 from my telephone service provider because it was an overseas call. So overalll I was really disappointed with the experience

Such a sweet receptionist (thank you Julia!) Great great location, room was amazing, fancy bathroom, good view, nice balcony, big big room, bed was comfortable, good wifi, and they took our luggage. Had an amazing stay.

Staff were very friendly and helpful. Room is not that sound proof! Breakfast was good. Toilet water intake is noisy and lasted a long after it was flushed. Thermostat was hard to adjust. Instructions not clear. Bath tub is slippery and no bar to hold on. Fall risk!