喜來登科莫湖飯店

服務態度不佳，飯店設施普通

非常漂亮的地方!早餐不錯; 客房有一點點舊但可以接受; 員工友善. 比較不足的地方是沒有棉花棒...而浴室的蓮蓬頭有點難使用,容易掉落,如果進一步更新相信一切會更美好!

traditional brand hotel

The only criticism I have is with the staff who are WAY TOO KEEN on pushing guests to dine at their restaurant. One day I bumped into a girl whom we met on day one, and the only thing she cared about was whether we had dinner at their pricy restaurant (EUR40+ for 2 course). I said no we had reservation elsewhere - that's the end of the conversation, she to turned elsewhere. Too obvious there is a commission involved. Another incident - the front desk manager pushed us (at check in) we should have dinner in hotel on first night because the second night the restaurant will be busy due to a wedding and they had Italy's no.2 best chef in! Well - the second night the whole restaurant was quiet - no wedding. Too many lies on this point!! Other than that an enjoyable stay. The pool is real good (but no place to get changed, the change rooms were locked). Beds were a bit too soft, but tolerable. Proximity within walks to boat to get into town in Como, and close to nice little town Cernobbio, which cannot be missed!

Nice hotel! Recommend and will come back!

We had a wonderful time at this resort. The property was beautiful, and the bed might have been the most comfortable one that I have slept on. I would love to stay here again.

Hotel and facilities were excellent value for money .

Muito bom

Great

5 fremragende overnatninger på Sheraton Como har været en ren fornøjelse. Serviceniveauet var virkelig højt, - venlighed, imødekommenhed og hjælpsomhed var i højsæde i alt fra mad, pooloplevelse og personale. Vi har før benyttet hotellet og kommer helt sikkert tilbage, når vi lægger vejen forbi Como igen.

Lovely property with great location. Breakfast buffet was great but food at the pool area was disappointing! Front desk staff ate supper nice! Rooms are beautiful! We had a great time!

Das Personal war sehr zuvorkommend und hat es ermöglicht, dass wir früher Einchecken durften. Hinzu kommt noch dazu, dass sie sehr Aufmerksam waren und als Geburtstagsgeschenk eine Flasche Champagner, Kuchen und eine Karte im Zimmer hinterlassen haben.

Amazing spot with amazing staff and service.

The property itself was beautiful, but unfortunately, I feel that booking through a third party put us at a disadvantage. Our room view was disappointing—facing an empty factory. Meals were not included in our stay, though they are if you book directly through the hotel, which I would recommend. The food at both on-site restaurants was overpriced and just average, and the service left much to be desired. We also had an issue with housekeeping—we ran out of toilet paper and, despite calling twice, didn’t receive any for over five hours. We had to go down to the lobby to use the restroom, which was frustrating and inconvenient.

Nice staff

The breakfast at the hotel was excellent as was the spa the hotel is located far outside the town and has no lakeside view. We had a view of a huge supermarket!

Excellent chic comfortable hotel, perfectly located and renovated.

Unser Aufenthalt mit Freunden für 2 Nächte, liess keine Wünsche offen. Es begann mir einem sehr freundlichen Empfang an der Reception. Das Hotel und unser geräumiges Zimmer war sehr sauber. Das Abendessen und das Frühstücksbuffet liessen keine Wünsche offen und auch hier wurden wir von sehr freundlichen Angestellten betreut. Auch der relativ neue Spa Bereich ist super! Das Hotel kann problemlos weiterempfohlen werden.

Great facility and services

Best location on the lake. At the entrance. You can walk along the lake or Como centre. Staff very polite and room was comfortable. I recommend if you don’t want to drive to far on the lake as the route is very tight.