Although we did not have face-to-face interaction with anyone at the property, they were very responsive messaging through Expedia app.
The property was lovely and just as the picture displayed. We were able to check in at 1pm instead of 3pm because the housekeeping was done, which was greatly appreciated because we were hot and tired after our trip!
The location is wonderful! Walkable to Pontocho alley, Nishiki Market and all the shrines on the East side of Gion.
We would stay here again!
Excellent location in Gion district. Easy access to subway, buses, and the 7-11. Don't miss the incredible Kenninji Temple just blocks away, among so many others. Surprise find was a Little Free Library across the street with books in English and Japanese. The vending machine on this block is also the cheapest around! The check-in location is a few blocks south of Kyoto Station, which is important to know, but was wasn't a problem for us as we arrived at the station anyways (the office will store your luggage for free there, or use lockers at the station). Although all their emails were in Japanese, the check-in staff spoke English and was very responsive to questions. Free wifi. Would return!