東京澀谷凱悅嘉軒酒店

Great location. Nice room for family staying.

This hotel is a scam carrying the Hyatt brand name. The lift lobby is stingy with heavy smell of urine, the room doesn’t even have enough space to pop open both of our suitcase given its rate. Housekeeping comes in irregular and unexpected hour - they can knock our door one day at 11:00 am , then the other day HAS NOT finish housekeeping at 4PM - after so much heat outside and we’d try to get back to the room to take a break. When we sat in the lobby waiting for housekeeping by to be done, one of the staff was giving us a disgusted look as if we were some random intruders - and only greeted us until we pull our room key card out. Other than the above, they don’t clean the laundry machines - there were tissue, someone’s hair, candy paper and layer of filth left in the machine and I only found out after finish washing my clothes - very gross !!! The mattress were the MOST TERRIBLE - It is soft, and the softness is uneven. I got lower back pain from the first 3 days of sleep and wasn’t able to forward fold because of the back pain. I got even more tired after sleeping on that bed which was absolutely a nightmare. Also, just a side note, the room key looks fancy but it does not work every time when you tap for lift / room access. I can’t believe this hotel is charging me almost $3000 HKD a night with such terrible experience! This will be the first time and the last time I stay with Hyatt House! I ll never come back again!

We stayed in Delux King Room and there is a single sofa bed for our daughter, a pantry and a large walk in area. It feels more like a service apartment than a hotel. The location is perfect. Although it is right in shibuya, the area is new and quiet. Just a short walk from Shibuya Scamble Crossing. Hotel staff v helpful and nice. The hotel is almost brand new but is running smoothly. We will stay here again!

The hotel is new and comfort with friendly and helpful staff. The room is very spacious with necessary amenities. Location just few mins walk to Shibuya station. Recommended to stay when visit Tokyo

The hotel is new and comfort with friendly and helpful staff. The room is very spacious and all the necessary amenities. Location just few mins walk to JR Shibuya. Worth to stay when visit Tokyo

Very quiet and nice and great location!

We had a wonderful stay at the Hyatt House. The staff was fluent in English and extremely helpful with everything throughout our stay. We were surprised that water was left for us each day. My daughters bought stuffed animals from Tokyo Disney Seas and the next day when we returned to the hotel, they found them sitting on the beds that had the sheets replaced - it was one of those cute things that you did not expect!’ The location was also perfect for dining, shopping and transportation. It was easy to get to other areas in Tokyo via subway or taxi. If we ever visit the area again, we will definitely be returning to this hotel.

This was one of the best hotels I have ever stayed in! From the time I walked in the door, until I checked out, it didn't disappoint. The service was A+, on the same level as the Ritz-Carlton. Beyond clean! Every amenity that you could possibly need, and the location was everything! When we visit Tokyo again, I will be staying at the Hyatt Tokyo.

Neat, nicely appointed hotel in a convenient, walkable area. Friendly, helpful staff.

It was a 5 min walk from the crossing. Lots of options. During the hot days the pool helped keep us cool. It was a great place and the amenities were great. Definitely will be back.

Greatest

Fantastisk beliggenhed tæt på Shibuya Crossing og stationen med forbindelse til det meste af Tokyo. Topmoderne hotel med gode senge, køleskab og vaskemaskine. Tilmed også en lækker pool på 16. etage

Veldig sentralt og store rom. Rent og fint. Bor gjerne her igjen

Very quiet and wonderful stay!

Within walking distance of the Shibuya JR line and the Shibuya Scramble intersection A lot of restaurants and things to see in a compact area, explore the immediate area around the hotel, everything is brand-spanking new! It really has a futuristic feel to it, especially at night.

Great location close to shibuya station. Quiet, clean, and comfortable. Friendly staff. Would stay here again.

The room was great. Washer dyer, really a lot of attention to detail. House cleaning never bothered you yet the room was always cleaned. They did a pretty good job with breakfast, but I wouldn’t say it was amazing. Very close to Shibuya station and like a 10 minute walk to the scramble, so close enough to get out to the train or surrounding area, but peaceful enough to take it easy and get back to home base when needed.

Great location but no concierge that was very disappointing for a first timer.

Sehr gutes Hotel, ruhige Zimmer, freundliches Personal, sehr sauber, komlette Kücheneinrichtung, Waschmaschine, für 10 Tage die beste und zentralste Lösung am Bahnhof Shibuya

We enjoyed this hotel a ton. The rooms were huge and helpful to have a washing machine and dryer. The location was perfect for riding trains. The staff were kind and respectful . And everything was so clean