登別石水亭飯店

facilities is a little bit old

員工非常有禮，餐廳服務的奶奶非常的親切貼心

房間很小，冷氣不足，只有風呂比較吸引

環境不是很好，走廊燈光不夠，還有一股味道。

Too old!

服務人員親切，早、晚餐非常好。 溫泉不錯。

住過餐食最差的溫泉旅館，提供的味增湯碗也有未清潔乾淨的東西

酒店須要返新，洗手間非常殘舊

Too old building , room too old , no facilities, toilet in room very small , we booked a room for 4ppl , 2 single bead and 2 tatami. Only Onsen is good

有札幌站免費接送巴士很讚😎，早晚餐普通

房間殘舊 滿佈塵埃 浴室抽氣扇不斷有塵埃掉下 一邊洗澡一邊掉塵埃

位置偏遠要步行10分鐘才能到達登別溫泉站，原本預約好機場接駁巴士是免費的，後來卻要收$500日元1位，訂房時加錢吃晚餐，卻只提供旅行團一般的自助餐，真的非常失望！是我住過登別溫泉酒店同等價錢最差的一間！

great to have private onsen. their buffet breakfast were great. sadly they made mistake on our prepaid dinners. we bought the room that included dinner and breakfast but they said we didn't pay for breakfast.

自助晚餐及早餐豐富

洒店住宿令人滿意，溫泉大，選擇多。但食物一般，早晚餐安排同旅行團一齊進食，人多兼食物普通

吸煙區控制煙味太差勁，在酒店商店附近已經聞到好大陣味。

房間夠大，但衛浴太小，且還有一些怪味。 服務人員態度和善親切，還有和式舖床服務。 食材口味普通，甚至可以說是失望。

1. No reply for shuttle bus request until i call for expedia. They replied that no seat available but no further reply for another requstion for other location. Very disappointed. 2. I booked the time for private bathroom but they made a mistake for othertime. Although they had provided a free private bathroom for me, they had not noted to the reception. It took me to wait for their confirmation. Very disappointed. 3. Staff is helpful to us to change a room from Japanese style to western style. But the western room is very small, appeared very dirty and not clean. 4. I confirmed the shuttle bus to airport at reception. But the time is very early at 10am. 5. Buffet is reasonable but hot dishes are not hot enough. 6. Location is 10 minutes to main street. It becomes difficult to access in winter time. 7. Hotel mainly servied for tours. It is very busy and noise at some period of times. 8. Onsen is good but outdoor is small and have restricted view. 9. Communication to staff in english is limited. 10. Meal description in room booking is not clear to describe. It is below my expectation.

N/A...............................................

以前入住1次覺得幾好，所以再訂，點知今次所謂自助早餐，晚餐，好像食團體餐，在大宴會廳同旅行團一齊食，唔似上次在餐廳食用，好像被騙一樣，同他的職員要求轉去餐廳，加錢也不可以，沒有認真幫忙，酒店又要行一段斜路才可以到商店街，實在唔方便，所以我下次唔會再訂這間！