THE AOYAMA GRAND HOTEL

飯店位在低調奢華的南青山，離原宿、表參道、六本木都很近。Mini Bar飲料和零食都很用心準備，且不收取額外費用。服務人員很用心，酒吧也充滿時尚氛圍。

Nice hotel and service. Still my first choice in Tokyo so far.

舒適的客房 極具日本特色的傢俱 友善的員工 便捷的交通

Sorry to say but nothing is good during my stay at this hotel. 1. Chaotic front desk management: believe it or not, the restaurant and the hotel share the same reception but no structured management. I came after 3pm but check-in took over 20 minutes. I was asked to get seated and the staff just threw a menu to me asking if I would like to order something to eat or drink. I needed to repeat that I was tired after travelling from northeast part and I just wanted to check in and get changed asap. But the staff were too busy with restaurant guests and just ignored me. 2. Poor cleaning work in the room: I like the bathroom from the picture when I booked the hotel room and when I opened the door, the musty smell shocked me. I wonder how the cleaning work was done in the room. 3. Unprofessional staff and the smoky open kitchen. I regretted having booked breakfast with the hotel and it again turned out to be such a disappointment. The staff asked me again if I wanted to order something else apart from the set menu I picked. 4.Ridiculous structure: The sushi restaurant is one the same floor with guest room! So I really “enjoyed” the Sushi smell before entering the room. Ironically, this hotel may be good for people who look for alcohol as they offer complimentary drinks in the mini bar, lol!

One of the best services I've ever had around in Japan. The hotel contacted me for arriving details, arranging pick up from the airport (although they didn't let me know the info of the taxi, so we were confused which taxi is coming for us). They also helped for booking restaurant and allowed us to keep luggages when we were few days away. The room is well designed with good taste and also very comfortable with big enough space. The food was also very good, we didn't expect the beef steak was so great for our breakfast. When we returned to pick up our luggages, they even helped to arrange a taxi until saw us off. Very impressive for the thoughtful service, I'd love to stay again next time visting Tokyo!

Loved the free minibar with fulsome selection and an excellent layout for each room.

神宮外苑の花火大会の為に家族で宿泊しました。駐車場での車の引き渡し、受付での説明などスタッフの対応に大変誠意を感じました。部屋の設備や清潔度など申し分ありません。バスルームのアメニティも充実していて、無料のミニバーには飲み物やスナックなど充分過ぎるほど用意されていました。朝にはレストランでモーニングドリンクのサービスがあり、チェックアウト時刻も12時なので出発準備もゆったりとできました。また機会を見つけて再訪したいと思います。

I love staying at The Aoyama Grand. It's been my favorite hotel in Tokyo for the past 5 years. I have visited around six or seven times: a beautiful property, amazing rooms, and an extraordinary location.

Amazing rooms, very clean, excellent amenities

We had a most wonderful time at the aoyama grand. The rooms and service were 5-star. The staff was incredibly helpful in helping to find restaurants, holding our bags after check out and ordering a taxi for us. I highly recommend this hotel and look forward to staying here again!

We stayed in the suite and it was an amazing experience. En suite washer/dryer was hugely helpful for my family. Complimentary airport pickup from NRT is a huge $200 USD savings. What a perfect experience at Aoyama Grand!

We loved the design and service. It is absolutely professional and top class but the same laid back. The margaritas at the fourth floor are amazing!

Great stay good location nice hotel.

The hotel stay was excellent – great location, very friendly staff, and a beautifully decorated interior. All in all, a fantastic experience!

Hotel is nice with good location and spacious rooms. Check-in is very cramped and chaotic, as the check-in desk is adjacent to the restaurant check-in with very little room to stand or sit. The room was nice, clean, and spacious. The hotel's decor is kind of tacky and imo not worth the price.

Juste extraordinaire! Exceptionnel

Ameeeee todo, es magnífico… solo para mi gusto el colchón está demasiado demasiado firme, pero sería lo Único que encontré que no me agrade, en general salí feliz del hotel!

Beautiful hotel - staff were wonderful - we really enjoyed our stay!

Outstanding experience in all regards. Friendly staff, great room, excellent location.

We lived the experience. Perfect location in a quiet neighborhood of Omotesando while close to the vibrant Shibuya and to the busy shopping area of Omotesando. We did appreciate the warm welcome and consumer orientation of the staff. Top of our list in Tokyo !