Staff was really amazing. Breakfast was great too. Rooms were clean and comfortable
The room is GrandWest is very clean, spacious and comfortable, with a Japanese modern style. We love it. The property is very close to the Arashiyama train station, 6 mins walk. It is also very close to the shopping downtown place, walkable maybe around 10 minutes walk. Property is at a very convenient location. The customer service is also very good. Excellent overall.
Very spacious and clean. Modern style with exposed concrete walls. Amenities include free coffee and tea in the lobby and toiletries include hair ties in the room. Breakfast in the cafe downstairs was excellent and included yogurt parfait, egg, waffle, salad, sausage, bacon and a drink. Very friendly staff with personalized note in the room and thank you upon check out. Traditional robes for each person included on each bed including the kids. Only downside - no elevators, also a bit of a walk (15-20 min) to temple and bamboo garden and JR but nice to be a little out of the way from the most touristy street.