熱帶套房飯店

very nice，clean and good breakfast

Kitchen was sparse. No coffee maker only espresso machine. We enjoyed our stay. Slept great. Papaya restaurant nearby was our favorite. Staff in Merlin restaurant below the hotel was always friendly and greeted us with a wave and smile but never came over to take our order so on three different occasions we got up and went somewhere else. Is there a cultural thing we’re missing here ?

Staff was extremely helpful and accommodating!

We had the penthouse which had a beautiful view of the ocean. Loved having the comfort of an apartment with the convenience of a hotel. Staff were very nice and the food at the restaurant was delicious. We recommended it to people we met that were not staying at the hotel. We especially loved the fish and the "live cooking" pasta. The only negative was that there were not a lot of pool chairs so they filled up quickly but that makes sense for the size of the hotel. We definitely enjoyed our stay!

The hotel was ok. The service in the restaurant and overall had a lot to desire. The price we payed definitely did NOT much the service provided. The breakfast was very limited in options and whatever you ordered extra (even if it was literally a slice of avocado) they made us pay extra. Didn’t know what to expect but definitely disappointing

Beautiful pool. Room was clean and bathroom was spacious. Restaurant menu was healthy options and nice cocktails. Service was sometimes slow but overall the experience was good

Tropical Suits has bed bugs, and the staff did nothing to resolve the problem. They repeatedly told us that they spray Lysol. What a joke! 200.00 a night for nothing.

BEWARE: BED BUGS!! Me and both my daughters woke up every morning at this hotel with new, itchy bites on their bodies each day, which is highly concerning and consistent with bed bugs rather than simple “sand flies from outside.” Each night I went to sleep I awoke up with more bites, and the pattern continued throughout my stay, clearly indicating something in the room even after they changed the sheets. I reported this to the hotel, but they repeatedly dismissed it as sand flies and did nothing meaningful to help. There was no room change offered, no professional inspection, no proactive treatment, and NO genuine concern for my comfort or health. I felt completely unsupported while still getting new bites. As you can imagine, these bites are extremely itchy and I have counted over 40 on just myself! For a hotel, this level of inaction is unacceptable. Guests deserve a safe, clean room and to be taken seriously when they report a potential infestation. I would not stay here again, nor would I recommend it to anyone, and strongly urge management to take this issue seriously and bring in a proper pest inspection and treatment before more guests go through this. The only solution we were offered was Lysol. Unfortunately, bed bugs are in the mattress and headboard, so this did nothing to help avoid additional bites.

Very clean room. Staff are super accommodating, polite and friendly. It is a bit pricey for the room We ate elsewhere as it is expensive to eat and drink here. Toilet seat needs attention. Our coffee maker sometimes worked and sometimes did not. We had an ocean view. Nice pool area.

The staff was nice, rooms were clean, but it smelled like mildew.

Ubicación y atención del personal

The front desk staff (particularly Lacey) were so kind and helpful. The pool area is really nice in concept but practicality isn’t there. There were only 6 or 8 lounge chairs and a couch set, there is not enough room for people to actually use it. Because of the lack of seating we only used the pool twice(for maybe 2 hours each time) our whole stay. Booking tours thru them is very convenient, but they charge the amount plus take where if you book at one of the information centers it’s just a flat rate.

Nice staff. Clean room but very small.

Amazing boutique hotel. Loved it.

Great location , kind staff , great restaurant . However our rooms were on a noisy street, in front of a bar , loud at night .

Room #3 was quite big but had issues. The road was very noisy as was the elevator noise every time it was used. The shower head was wacky which made it very hard to get a shower besides having no hot water. The positive side was the breakfast was good but you have to pay for a side of toast! Would not recommend for the price paid. We had friends who stayed on the 2nd floor which they liked better. It is close to the center of town. We did take a tour they offered to Starfish Beach which we liked very much.

Chambre avec la vue, incroyable, cuisine au top, service pas toujours rapide mais friendly

Excelente Hotel! Instalacoes modernas e confortáveis. Atenciosamente do pessoal excepcional! Cafe da manha muito gostoso e variado

Bien

Hotel muito bonito, limpo, novo e confortável. Bem no centro, perto de tudo. Qualidade acima da média. Perto de bares, então tem um pouco de música ao redor a noite, mas é normal para a região. Ficaria novamente COM CERTEZA! Dá pra ir e voltar a pé do aeroporto!