Conrad Jabal Omar Makkah

Conrad Jabal Omar was excellent.

Nice hotel

Excellent

Location Cleanliness Friendly Breakfast variety Size of room was perfect!

Overall, we were very happy with our stay at Conrad Hilton Makkah. The location is excellent, the service was generally very good, and compared to the Clock Tower, this hotel is far more convenient. One of the biggest advantages is the elevator system, which works smoothly and quickly, unlike the long waits often experienced at the Clock Tower. However, there were a few areas that could be improved. The shower drainage was very poor, and water would remain standing after use. When we asked housekeeping about this, they explained it was due to the design and slope of the showers. Unfortunately, this caused the caulk to become moldy, which did not feel hygienic, and we felt the need to use slippers while showering. Additionally, the carpets in the rooms were quite dirty and could benefit from a thorough cleaning. Another concern was that housekeeping pressured us to give a 5-star review and even took my phone to submit it themselves, which felt uncomfortable and unprofessional. It gave the impression that staff may be incentivized for positive reviews. Despite these issues, the overall experience was still positive, and we would recommend the Conrad Hilton Makkah for its comfort, service, and excellent location, while hoping the management addresses the points mentioned above.

Excellent Breakfast and convenient location

This property is really close by the Haram Sharif.

خيال

Amazing breakfast and I absolutely loved the Arabic coffee with dates that were readily available at the reception. I also like the fact that there are plenty of food options in the building and it had their own designated lifts which was very convenient. They are very accommodating in many ways. We will insha'Allah stay here again.

Hotel let down by their meal policy - children excluded from meals (including breakfast, half- board), despite paying for full room lodgings. A sneaky way for the hotel to appear to be reasonably priced on comparison/ booking websites, then hitting customers with extra costs later.

Extremely family friendly room and the staff always on hand to help. Very good location close to al-haram. Would I stay here again? ABSOLUTELY!

Hotel showing signs of wear and tear with loose sockets in the room. Breakfast only provided for 2 people with kids above 8 not included. No mention of this when booking via Expedia

Fantastic hotel. Very good size rooms. I had two queen beds. Huge beds!

It was good no complaints

Very nice

All good

Early check in wasn’t accomodated and had to wait till 4pm however overall experience was really good.

Great stay, very nice staffs, amazing location

Close to Haram. Very clean and the staff is excellent

Excellent