曼谷香格里拉大酒店

Receptionist給你資訊不準，如泳池開放時間是早上七點，但她說早上六點。另由酒店到 Icon Siam 有1:30 和2:30 班次，但她說3:30沒有之前2班次。其它酒店設備和員工服務都很滿意

客房清潔一般，無refill 沖涼液

All

交通方便，坐船去重要景點很方便，沒有塞車的困擾。服務很好，就是房間內裝舊。

環境不錯，位置佳

Good

nice service, nice location

舒適,方便

交通狀況很差，房間隔音也不好＇可是房間窗外景色很美很美

Best staff 特別是大廳迎賓服務人員 very best river view

早餐和意大利餐廳都非常好味,但酒店的渡輪船期太疏, 在siam icon那邊上船的指示也不清晰.

員工親切，笑容滿面。面河房間的夜晚景色非常漂亮。有Free Shuttle Boat可以直接到Icon Siam。 位置位於BTS旁，Krungthep Tower大廳只需走路1分鐘即可達，但若住在Shangri-la Tower，則距離BTS需要走約5~10分鐘才能到達大廳。距離石龍軍路也非常近，附近許多餐飲店。 Chi Spa非常棒。非常值得嘗試。早餐非常豐富，選擇多樣。游泳池稍微小了一點點。

服务比起去年有很大改善，大堂多了员工，reception也态度好了很多。 房间床品非常棒，但其余设施陈旧，洗手盆堵塞，花洒有点漏水，住过几次都有类似问题。柜子里面放杯子的那层，有很多白色的碎屑。应该是housekeeping不太行。 24hr的in room dining很不错，价格合理味道好。 最关键是地理位置确实很premium。

酒店分兩翼，互不相通，來回需在內街車路步行5-8分鐘，或搭乘每小時只得一班的小巴，十分不便！附近好一點的餐廳只有一間，按摩都是較差的。房間沒有手持花灑，水壓也不足！只有洗手間有面紙！陽台是河景，但旁邊是行車天橋，很嘈吵，不能坐久。唯獨是酒店需舊，但乾淨整潔，員工服務也很好！

Location of our room was outstanding, but the interior fixtures require a refresh, staff were very friendly and helpful.

Very convenient

Excellent

Broken water pipe at corridor; water splashing to guests. Brownish water from tap in guest room

I recently stayed at the hotel as part of my business trip and I must say that I was quite disappointed with my experience. Firstly, the room facilities were pretty outdated. My shower had a leakage issue, dripping cold water on my head all the way through my shower. In addition to the room issues, as I was traveling between cities, I had to check-in and check-out of the hotel three times during this trip. A lady in a green gown named Noriko helped me with my check-in this time. Actually she was the only one that was actually helpful and showed great hospitality of all the encounters I made with their receptionists. As for the rest of the reception staff, I have to say, they are extremely unhelpful and lacking any kind of hospitality. One could even roll their eyes towards me when I asked for some information politely. Their attitude was far below what one would expect of a Thai or Shangri-La hotel. The reception staff showed no willingness to assist and their lack of smiles and warmth was quite off-putting.

A little bit old for the room.