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Calista Luxury Resort - All Inclusive

其他
9.0
/10
超棒
221个评论

客人对住宿的评价

Mehdi
10.0
/ 10
Bonjour , L’hôtel est top, personnel est serviable , tous le services méritent les 5 étoiles. Petit bémol , la Clim est à fond dans l’hôtel , quand tu rentres de la piscine , pour manger ou pour aller dans ta chambre , il y a un choc thermique , je conseille cet hôtel de revoir ce pont , il faut baisser la température de 5 ou 6 degré par rapport à l’extérieur, c tt
查看翻譯
Verified traveler
10.0
/ 10
Really enjoyed our stay there. The interior is gorgeous—modern but warm, with plenty of cozy corners and stylish touches everywhere you look. Our room was spacious, airy, and spotless, with every detail taken care of so it felt instantly relaxing. The staff were friendly and attentive without being overbearing. The location is perfect with its own private beach, so you get the sea views without the crowds. The AC gym is not huge, but well-equipped, which was great after all the lounging around in the sun. What really made it memorable, were the activities. They had everything from basketball, beach volleyball, water polo to regular and flying yoga. Arcade access was a great entertainment for a teenager. Everything was organized quite well, so you just needed to show up on time. Live entertainment was quite good too with some fairly professional dance performances, although the inevitable 'magic shows' were somewhat dated and questionable. Food was plentiful with a good variety of healthy, not-so-healthy, and some local cuisine options. But a special thank you has to go to the desserts. I don’t throw this phrase around lightly, but their desserts chef is a genius. The cakes, pastries, mousses and god-knows-what-else-it-was weren’t just delicious—they were art on a plate. Every day felt like a little dessert adventure, and nothing else I’ve tried anywhere compares. Hats off and hands down!
查看翻譯
fetin
10.0
/ 10
Sehr schöne und gepflegte Anlage. Alles sehr unaufdringlich und erholsam. Das Essen war fantastisch. Die Pools und der Aqaupark waren super. Die Kinderbetreuung war auch toll.
查看翻譯
在該地區
查看地圖
Tasliburun Mevkii 19805, Serik, Antalya, Turkey, 07500

主要設施

查看更多
餐厅
游泳池
24 小时前台
停车场
电梯
WiFi
Calista Luxury Resort - All Inclusive is located in area / city Serik. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Calista Luxury Resort - All Inclusive周圍有什麼

Tasliburun Mevkii 19805, Serik, Antalya, Turkey, 07500
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其他 Calista Luxury Resort - All Inclusive
其他 2 Calista Luxury Resort - All Inclusive

了解更多關於Calista Luxury Resort - All Inclusive

Location


Calista Luxury Resort - All Inclusive is located in area / city Serik.

About Calista Luxury Resort - All Inclusive

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The accommodation’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Calista Luxury Resort - All Inclusive exclusively for you.

Calista Luxury Resort - All Inclusive is a accommodation with great comfort and excellent service according to most accommodation's guests.

Enjoy luxurious treats and incomparable experience by staying at Calista Luxury Resort - All Inclusive.

Calista Luxury Resort - All Inclusive所有設施

其他 Calista Luxury Resort - All Inclusive
其他

要做的事情

  • 水上樂園
  • 花園
  • 圖書室
  • 商店
  • 沙灘傘
  • 溫泉
  • 室外游泳池
  • 三溫暖
  • 蒸氣室
  • 水滑梯
  • 海灘日光躺椅
  • 泳池日光躺椅
  • 浪漫求婚套餐
  • 熱水浴缸
  • 池畔酒吧
  • 室內泳池
  • 卡拉OK
  • 海灘毛巾
  • 商店
  • 折扣健身中心
  • 私人海灘
  • 燒烤
  • 土耳其浴

飯店服務

  • 洗衣服務
  • 服務台
  • 迎賓飲料
  • 旅遊服務
  • 多語言服務人員
  • 大堂報紙
  • 婚禮服務
  • 行李寄存
  • 快速退房
  • 行李員
  • 24 小時前台接待

食物和飲料

  • 早餐
  • 夜總會
  • 酒吧
  • 池畔酒吧
  • 海灘酒吧
  • 小吃店

一般的

  • 宴會
  • 舞廳
  • 接待廳
  • 陽台
  • 吸煙區
  • 停車處

商務設施

  • 會議設施
  • 會議室
  • 會議室
  • 會議室
  • 會議中心
  • 商務中心

公共設施

  • 其他
  • 電梯
  • 保險箱
  • 咖啡廳
  • 大堂咖啡/茶服務
  • 餐廳

適合家庭的設施

  • 兒童泳池
  • 兒童俱樂部
  • 臨時托嬰和兒童照護（另收費）
  • 玩具
  • 兒童遊戲

運輸

  • 海灘接駁車
  • 購物中心接駁車（另收費）
  • 主題樂園接駁車（另收費）
  • 區域班車（收費）
  • 代客泊車

體育和娛樂

  • 健身中心
  • 遊戲室
  • 檯球
  • 室外網球場
  • 網球場

附近設施

  • 美髮沙龍
  • 紀念品商店
  • 雜貨店

兒童和寵物

  • 托兒服務（收費）

連接性

  • 免費 WiFi

客房內設施

  • 電視

Calista Luxury Resort - All Inclusive住宿政策及一般資訊

重要提示
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: EUR 200
  • New Year's Eve (December 31) Gala Dinner per child: EUR 0 (up to 11 years old)

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

The following facilities are closed seasonally each year. They will be closed from December 17 to March 31:
  • Bar/Lounge

Hotel only accepts guests with minimum age of 18

入住/退房時間

入住：
從 15:00
退房
前 12:00
酒店政策尚未公佈。

一般資訊

熱門設施
餐厅, 游泳池, 24 小时前台, 停车场, 电梯, WiFi
入住/退房時間
从 15:00 - 到 12:00
早餐供應狀況
是的，酒店有提供早餐的房間
Calista Luxury Resort - All Inclusive的可用房間
600
在Calista Luxury Resort - All Inclusive的樓層數
5
另一設施在Calista Luxury Resort - All Inclusive
水上樂園, 花園, 圖書室, 商店, 沙灘傘

Calista Luxury Resort - All Inclusive常見問題

在Calista Luxury Resort - All Inclusive有哪些可用設施？
這裡有頂級設施Calista Luxury Resort - All Inclusive例如餐厅, 游泳池, 24 小时前台, 停车场, 电梯, WiFi .（有些可能需要額外收費）
正常入住和退房時間是Calista Luxury Resort - All Inclusive？
在Calista Luxury Resort - All Inclusive的標準入住時間從從 15:00開始最晚退房時間為前 12:00
Calista Luxury Resort - All Inclusive提供早餐嗎？
是的，Calista Luxury Resort - All Inclusive提供早餐。但您需要選擇含早餐的房型，如果您預定不含早餐的房型則需額外付費。
What is the star rating of Calista Luxury Resort - All Inclusive?
Calista Luxury Resort - All Inclusive is a 5.0-star hotel.
How many floors does Calista Luxury Resort - All Inclusive have?
Calista Luxury Resort - All Inclusive has 5 floors.
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更多其他客人的評論Calista Luxury Resort - All Inclusive

整體評分與評論 Calista Luxury Resort - All Inclusive

其他来源 (221)
9.0
超棒
來自 221 則評論
清洁度

9.2

客房舒适度

9.2

地点

9.2

服务和设施

9.2

排序方式
MOST_RELEVANT_LABEL
偏好設定
TRIP_REASON_DEFAULT_VALUE_LABEL

旅行者評論 Calista Luxury Resort - All Inclusive

每頁評論數
20
40
热门评论
Mehdi
icon-休闲 家庭
休闲 家庭
10.0
/10
15 幾週前評論

Expedia Group verified review

Bonjour , L’hôtel est top, personnel est serviable , tous le services méritent les 5 étoiles. Petit bémol , la Clim est à fond dans l’hôtel , quand tu rentres de la piscine , pour manger ou pour aller dans ta chambre , il y a un choc thermique , je conseille cet hôtel de revoir ce pont , il faut baisser la température de 5 ou 6 degré par rapport à l’extérieur, c tt
閱讀更多
Verified traveler
icon-朋友和家人
朋友和家人
10.0
/10
17 幾週前評論

Hotels.com verified review

Really enjoyed our stay there. The interior is gorgeous—modern but warm, with plenty of cozy corners and stylish touches everywhere you look. Our room was spacious, airy, and spotless, with every detail taken care of so it felt instantly relaxing. The staff were friendly and attentive without being overbearing. The location is perfect with its own private beach, so you get the sea views without the crowds. The AC gym is not huge, but well-equipped, which was great after all the lounging around in the sun. What really made it memorable, were the activities. They had everything from basketball, beach volleyball, water polo to regular and flying yoga. Arcade access was a great entertainment for a teenager. Everything was organized quite well, so you just needed to show up on time. Live entertainment was quite good too with some fairly professional dance performances, although the inevitable 'magic shows' were somewhat dated and questionable. Food was plentiful with a good variety of healthy, not-so-healthy, and some local cuisine options. But a special thank you has to go to the desserts. I don’t throw this phrase around lightly, but their desserts chef is a genius. The cakes, pastries, mousses and god-knows-what-else-it-was weren’t just delicious—they were art on a plate. Every day felt like a little dessert adventure, and nothing else I’ve tried anywhere compares. Hats off and hands down!
閱讀更多
fetin
icon-休闲 亲子同住
休闲 亲子同住
10.0
/10
17 幾週前評論

Expedia Group verified review

Sehr schöne und gepflegte Anlage. Alles sehr unaufdringlich und erholsam. Das Essen war fantastisch. Die Pools und der Aqaupark waren super. Die Kinderbetreuung war auch toll.
Sobhi
icon-朋友和家人
朋友和家人
6.0
/10
21 幾週前評論

Hotels.com verified review

The hotel needs an update. The staff don’t speak English most of them, but all speaks Russian. The pool is okay, but you need to wake up early to get a spot! The kids pool don’t have a shadow. The food is the same everyday, and it taste like cow! The spa is way too expensive! 160 euro for massage!
Yogeshchandra
icon-休闲 家庭
休闲 家庭
10.0
/10
26 幾週前評論

Expedia Group verified review

Kids friendly, lovely large room , lots of swimming pool and nice beach ares
Hans-Jürgen
icon-休闲
休闲
4.0
/10
27 幾週前評論

Expedia Group verified review

Die Beschreibung in Expedia und auf der Webseite entspricht nicht dem was man vor Ort. Es ist kein LUXUS RESORT sondern ein überfülltes Hotel für Familien mit 2 - 3 Kindern. Wenn man ohne Kinder reist sollte man das Hotel auf jeden Fall meiden.Obwohl in der Beschreibung bei EXPEDIA stand dass maximal 3 Personen im Zimmer erlaubt sind, waren bis zu 5 Personen in einem Zimmer. Es ist von morgens bis abends eine ununterbrochene Schreierei. Die Familien sind mit Baggis, Rollern und allen Kindern am Buffet unterwegs. Das Personal im Hotel war dadurch dadurch genervt. Das Essen war kalt. Trotz mehrfacher Beschwerde bei GUEST RELATION hat sich nichts geändert. Das Hotel hat es einfach ignoriert. Dieses Hotel bei EXPEDIA als LUXUS RESORT zu beurteilen entspricht nicht der Wahrheit. Es ist ein Familienhotel, wo andere Gäste die Leistungen für die Familien zahlen, die von morgens bis abends konsumieren.
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Ahmed
icon-休闲 好友同行
休闲 好友同行
10.0
/10
30 幾週前評論

Expedia Group verified review

Alles in diesem Hotel hat mir gefallen und meine Erwartungen erfüllt.
Stephan S
8.0
/10
33 幾週前評論

Expedia Group verified review

Meals were ok, but could be better Teens club was excellent
Ali
icon-休闲 双人入住
休闲 双人入住
10.0
/10
37 幾週前評論

Expedia Group verified review

Absolutely stunning hotel
Hasan
icon-休闲 家庭
休闲 家庭
10.0
/10
44 幾週前評論

Expedia Group verified review

Their services are good.
KAAN
icon-朋友和家人
朋友和家人
10.0
/10
45 幾週前評論

Hotels.com verified review

It was a very pleasant stay for our family. The activities of the hotel was very enjoyable for the kids even its a summer hotel. Our kids loved it very much and did not want to leave here.
Komronjon
icon-休闲 双人入住
休闲 双人入住
10.0
/10
45 幾週前評論

Expedia Group verified review

.
LEVENT
6.0
/10
45 幾週前評論

Hotels.com verified review

Yemek mekanları çok temiz değildi Aşırı kalabalık ve özellikle kış mekanları yetersiz
MEHMET
icon-商务和休闲 家庭
商务和休闲 家庭
10.0
/10
45 幾週前評論

Expedia Group verified review

Çok güzeldi özellikle personelleri ilgili ve güleryüzlüydü.
Syed Ali
icon-休闲 双人入住
休闲 双人入住
10.0
/10
48 幾週前評論

Expedia Group verified review

Beautiful hotel with exceptional service! The staff works tirelessly to keep everything spotless and ensure guests are well taken care of, whether it’s with food, drinks, or assistance. The fitness center is well-equipped, and the spa is spotless and offers a wonderfully relaxing atmosphere. The rooms are spacious and thoughtfully designed, making the stay even more enjoyable. Special mention to Selda, the photographer, whose talent and warmth made our trip even more memorable with beautifully captured moments. A big thank you to Elvira at customer relations for her outstanding service and attention to detail—she truly went above and beyond to make sure we had everything we needed. Also Special thanks to Hussain at the Spa with his excellent customer service. Overall, this hotel absolutely lives up to its 5-star rating, and we can’t wait to return!
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Imran
icon-休闲 家庭
休闲 家庭
4.0
/10
49 幾週前評論

Expedia Group verified review

High expectations were not met at this supposed luxury hotel. It looks great, but the customer service on the front desk is shockingly poor. This was off-season, a lot of facilities closed & less guests staying. But, this is meant to be a 5 star luxury hotel which is much more expensive than the other all inclusive around this coastline. On arrival it took a while for anyone to come out and assist with our bag. Even then no-one helped to take in the small bags whilst we had kids with us. First person checked us in spoke English and pleasant and professional. We looked and around and it does look amazing. Then we were led by someone from front desk who didn’t say a single word whilst taking us to our room (admittedly she didn't speak much English but still was a cold welcome to our room). Gave us a room which was in a building away from main restaurant (this became a problem when it was raining constantly trying to take 2 children) We had issues dealing with front desk for a few requests which were just shrugged off. Everything was then discussed with guest relations. Olesya, tried to make amends and offered to cover our transportation to the airport. But this covered over the cracks. As we went to depart at the receptions desk, it is customary for the hotel to chat and ask about our stay, leave with a smile. Instead we were met with a shrug by taking our keys and that’s it. We were glad to leave! Felt like wasted money due to lack of great customer service.
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Anayat
10.0
/10
50 幾週前評論

Hotels.com verified review

Excellent service. Special thanks to Nadia & Nafisa for expeditiously shipping my forgotten items back to me. They were very caring, helpful, and professional. Much appreciated!
Nurdan
10.0
/10
55 幾週前評論

Hotels.com verified review

Que de chefs étoilés, que je n’ai d’ailleurs pas manqué de féliciter , créativité et saveurs , tou y était …cuisine et service Nappes et serviettes , fleurs fraîches dans les chambres sur les tables aussi Des l’arrivée boisson de bienvenue, on vous installe et on s’occupe de vous Nous reviendrons en famille Rarement vu un hôtel aussi qualitatif
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Constantin
10.0
/10
57 幾週前評論

Hotels.com verified review

It was just perfect !
Malini
icon-休闲 家庭
休闲 家庭
8.0
/10
58 幾週前評論

Expedia Group verified review

Good choice of food and facilities but some restaurants were closed, nice beach and beach front bar, very relaxing lobby area, as we were celebrating my husband’s birthday, the hotel gave discount on restaurant meal with a birthday cake and champagne and discount on Pavilion hire, overall staff were nice but communication were an issue as most didn’t understand English, Spa experience below average, reception staff not helpful at all but guest relation staff made up for it, unfortunately our rooms were dated with mould in the bathroom, we paid for seaview rooms, sea was very far but rooms were just on top of children swimming pool, so couldn’t use the balcony as it was noisy, we asked reception staff to change our rooms but were told fully booked, our rooms were not cleaned at times and only general tidy up done, very late cleaning times, bin was not emptied one day and tissue box not replaced, overall good experience but would not visit again
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整體評分與評論 Calista Luxury Resort - All Inclusive

其他来源 (221)
9.0
超棒
來自 221 則評論
清洁度

9.2

客房舒适度

9.2

地点

9.2

服务和设施

9.2

排序方式
MOST_RELEVANT_LABEL
偏好設定
TRIP_REASON_DEFAULT_VALUE_LABEL

旅行者評論 Calista Luxury Resort - All Inclusive

每頁評論數
20
40
热门评论
Mehdi
icon-休闲 家庭
休闲 家庭
10.0
/10
15 幾週前評論

Expedia Group verified review

Bonjour , L’hôtel est top, personnel est serviable , tous le services méritent les 5 étoiles. Petit bémol , la Clim est à fond dans l’hôtel , quand tu rentres de la piscine , pour manger ou pour aller dans ta chambre , il y a un choc thermique , je conseille cet hôtel de revoir ce pont , il faut baisser la température de 5 ou 6 degré par rapport à l’extérieur, c tt
閱讀更多
Verified traveler
icon-朋友和家人
朋友和家人
10.0
/10
17 幾週前評論

Hotels.com verified review

Really enjoyed our stay there. The interior is gorgeous—modern but warm, with plenty of cozy corners and stylish touches everywhere you look. Our room was spacious, airy, and spotless, with every detail taken care of so it felt instantly relaxing. The staff were friendly and attentive without being overbearing. The location is perfect with its own private beach, so you get the sea views without the crowds. The AC gym is not huge, but well-equipped, which was great after all the lounging around in the sun. What really made it memorable, were the activities. They had everything from basketball, beach volleyball, water polo to regular and flying yoga. Arcade access was a great entertainment for a teenager. Everything was organized quite well, so you just needed to show up on time. Live entertainment was quite good too with some fairly professional dance performances, although the inevitable 'magic shows' were somewhat dated and questionable. Food was plentiful with a good variety of healthy, not-so-healthy, and some local cuisine options. But a special thank you has to go to the desserts. I don’t throw this phrase around lightly, but their desserts chef is a genius. The cakes, pastries, mousses and god-knows-what-else-it-was weren’t just delicious—they were art on a plate. Every day felt like a little dessert adventure, and nothing else I’ve tried anywhere compares. Hats off and hands down!
閱讀更多
fetin
icon-休闲 亲子同住
休闲 亲子同住
10.0
/10
17 幾週前評論

Expedia Group verified review

Sehr schöne und gepflegte Anlage. Alles sehr unaufdringlich und erholsam. Das Essen war fantastisch. Die Pools und der Aqaupark waren super. Die Kinderbetreuung war auch toll.
Sobhi
icon-朋友和家人
朋友和家人
6.0
/10
21 幾週前評論

Hotels.com verified review

The hotel needs an update. The staff don’t speak English most of them, but all speaks Russian. The pool is okay, but you need to wake up early to get a spot! The kids pool don’t have a shadow. The food is the same everyday, and it taste like cow! The spa is way too expensive! 160 euro for massage!
Yogeshchandra
icon-休闲 家庭
休闲 家庭
10.0
/10
26 幾週前評論

Expedia Group verified review

Kids friendly, lovely large room , lots of swimming pool and nice beach ares
Hans-Jürgen
icon-休闲
休闲
4.0
/10
27 幾週前評論

Expedia Group verified review

Die Beschreibung in Expedia und auf der Webseite entspricht nicht dem was man vor Ort. Es ist kein LUXUS RESORT sondern ein überfülltes Hotel für Familien mit 2 - 3 Kindern. Wenn man ohne Kinder reist sollte man das Hotel auf jeden Fall meiden.Obwohl in der Beschreibung bei EXPEDIA stand dass maximal 3 Personen im Zimmer erlaubt sind, waren bis zu 5 Personen in einem Zimmer. Es ist von morgens bis abends eine ununterbrochene Schreierei. Die Familien sind mit Baggis, Rollern und allen Kindern am Buffet unterwegs. Das Personal im Hotel war dadurch dadurch genervt. Das Essen war kalt. Trotz mehrfacher Beschwerde bei GUEST RELATION hat sich nichts geändert. Das Hotel hat es einfach ignoriert. Dieses Hotel bei EXPEDIA als LUXUS RESORT zu beurteilen entspricht nicht der Wahrheit. Es ist ein Familienhotel, wo andere Gäste die Leistungen für die Familien zahlen, die von morgens bis abends konsumieren.
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Ahmed
icon-休闲 好友同行
休闲 好友同行
10.0
/10
30 幾週前評論

Expedia Group verified review

Alles in diesem Hotel hat mir gefallen und meine Erwartungen erfüllt.
Stephan S
8.0
/10
33 幾週前評論

Expedia Group verified review

Meals were ok, but could be better Teens club was excellent
Ali
icon-休闲 双人入住
休闲 双人入住
10.0
/10
37 幾週前評論

Expedia Group verified review

Absolutely stunning hotel
Hasan
icon-休闲 家庭
休闲 家庭
10.0
/10
44 幾週前評論

Expedia Group verified review

Their services are good.
KAAN
icon-朋友和家人
朋友和家人
10.0
/10
45 幾週前評論

Hotels.com verified review

It was a very pleasant stay for our family. The activities of the hotel was very enjoyable for the kids even its a summer hotel. Our kids loved it very much and did not want to leave here.
Komronjon
icon-休闲 双人入住
休闲 双人入住
10.0
/10
45 幾週前評論

Expedia Group verified review

.
LEVENT
6.0
/10
45 幾週前評論

Hotels.com verified review

Yemek mekanları çok temiz değildi Aşırı kalabalık ve özellikle kış mekanları yetersiz
MEHMET
icon-商务和休闲 家庭
商务和休闲 家庭
10.0
/10
45 幾週前評論

Expedia Group verified review

Çok güzeldi özellikle personelleri ilgili ve güleryüzlüydü.
Syed Ali
icon-休闲 双人入住
休闲 双人入住
10.0
/10
48 幾週前評論

Expedia Group verified review

Beautiful hotel with exceptional service! The staff works tirelessly to keep everything spotless and ensure guests are well taken care of, whether it’s with food, drinks, or assistance. The fitness center is well-equipped, and the spa is spotless and offers a wonderfully relaxing atmosphere. The rooms are spacious and thoughtfully designed, making the stay even more enjoyable. Special mention to Selda, the photographer, whose talent and warmth made our trip even more memorable with beautifully captured moments. A big thank you to Elvira at customer relations for her outstanding service and attention to detail—she truly went above and beyond to make sure we had everything we needed. Also Special thanks to Hussain at the Spa with his excellent customer service. Overall, this hotel absolutely lives up to its 5-star rating, and we can’t wait to return!
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Imran
icon-休闲 家庭
休闲 家庭
4.0
/10
49 幾週前評論

Expedia Group verified review

High expectations were not met at this supposed luxury hotel. It looks great, but the customer service on the front desk is shockingly poor. This was off-season, a lot of facilities closed & less guests staying. But, this is meant to be a 5 star luxury hotel which is much more expensive than the other all inclusive around this coastline. On arrival it took a while for anyone to come out and assist with our bag. Even then no-one helped to take in the small bags whilst we had kids with us. First person checked us in spoke English and pleasant and professional. We looked and around and it does look amazing. Then we were led by someone from front desk who didn’t say a single word whilst taking us to our room (admittedly she didn't speak much English but still was a cold welcome to our room). Gave us a room which was in a building away from main restaurant (this became a problem when it was raining constantly trying to take 2 children) We had issues dealing with front desk for a few requests which were just shrugged off. Everything was then discussed with guest relations. Olesya, tried to make amends and offered to cover our transportation to the airport. But this covered over the cracks. As we went to depart at the receptions desk, it is customary for the hotel to chat and ask about our stay, leave with a smile. Instead we were met with a shrug by taking our keys and that’s it. We were glad to leave! Felt like wasted money due to lack of great customer service.
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Anayat
10.0
/10
50 幾週前評論

Hotels.com verified review

Excellent service. Special thanks to Nadia & Nafisa for expeditiously shipping my forgotten items back to me. They were very caring, helpful, and professional. Much appreciated!
Nurdan
10.0
/10
55 幾週前評論

Hotels.com verified review

Que de chefs étoilés, que je n’ai d’ailleurs pas manqué de féliciter , créativité et saveurs , tou y était …cuisine et service Nappes et serviettes , fleurs fraîches dans les chambres sur les tables aussi Des l’arrivée boisson de bienvenue, on vous installe et on s’occupe de vous Nous reviendrons en famille Rarement vu un hôtel aussi qualitatif
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Constantin
10.0
/10
57 幾週前評論

Hotels.com verified review

It was just perfect !
Malini
icon-休闲 家庭
休闲 家庭
8.0
/10
58 幾週前評論

Expedia Group verified review

Good choice of food and facilities but some restaurants were closed, nice beach and beach front bar, very relaxing lobby area, as we were celebrating my husband’s birthday, the hotel gave discount on restaurant meal with a birthday cake and champagne and discount on Pavilion hire, overall staff were nice but communication were an issue as most didn’t understand English, Spa experience below average, reception staff not helpful at all but guest relation staff made up for it, unfortunately our rooms were dated with mould in the bathroom, we paid for seaview rooms, sea was very far but rooms were just on top of children swimming pool, so couldn’t use the balcony as it was noisy, we asked reception staff to change our rooms but were told fully booked, our rooms were not cleaned at times and only general tidy up done, very late cleaning times, bin was not emptied one day and tissue box not replaced, overall good experience but would not visit again
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